
manager strategic accounts
1 week ago
Job Purpose
- To retain, service & grow large & SME accounts
Job Responsibilities
- Achievement of assigned regional sales & service targets
- Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
- Responsible for providing monthly invoices to the tagged portfolio & billing collection management
- Timely identification of problems and duly managing customer service establishments that leads to new referrals
- Revenue assurance as per management assigned targets
- Ensure smooth customer handling and customer experience management
- Responsible for gross adds in existing base for a full range of voice, mobile data and ESS solutions to the client base
- Seeking new business ventures
- Developing customized solutions for corporate sector
- Ensuring the clearance of outstanding amounts from existing customers
- Developing customized solutions for corporate sector
- Meeting monthly assigned sales targets
- Exploring and driving new growth avenues through existing client base
- Prevention, retention & churn management for assigned portfolio
- Meet the assigned churn targets
- Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams
Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:
- Minimum Bachelors' degree in Business Administration or any other relevant domain
Work Experience
- 3 TO 5 years of sales experience
Skills - Generic:
- Excellent communications skills
- Innovative & proactive
- Self-motivated & flexible
- Ability to handle pressure
Skills - Job Specific:
- Analytical Skills
- Negotiation Skills
- Relationship building & Customer engagement skills
- Problem solving & customer engagement approach
- Proficient in Microsoft Excel
Special Requirement
- M2M experience will be a plus for this role
Others: -
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