executive it
6 days ago
Job Purpose
- This role would be responsible for Operations of BSS Stack System to support organization Business smoothly.
Job Responsibilities
- Drive operational Activities of BSS platform.
- Responsible for detailed change assessment & enhancing visibility of new products to Level 1 team.
- Escalate & resolve existing bottle necks in order to drive operational agility forward for the business.
- Drive operational Activities of Postpaid Billing Activities (Bi-monthly Postpaid Billing, Invoice Generation, Management of Duplicate & E-Bill, and Uploading in CRM) & Complaint handling related to Billing.
- SLA Based definition of OCS Functions (SCP, SMSC, SGSN, PCRF, New Tariff, Sites, Short Codes and others) in BOSS.
- Configuration & Coordination related to Mediation functions (MSC, SCP, SMSC and other external Node's configuration), Outsource Distribution configuration.
- Configuration, Coordination related to IR Partners, Control Development for Smooth IR Operation, Resolution of IR Operational Issues.
- Leading Analysis based Optimization initiatives, identify gaps and provide visibility into areas of improvement.
- Coordination between Teams, driving issue resolution by involving Vendor/Stake Holders.
- Pending issue tracking & follow up, ensure to keep the KPI committed with all teams & handle complaints with-in minimum possible time.
- Maintaining List of issues that is being resolved/pending due to which customer may face any problem.
- Develop weekly updates for management on health check of BOSS Operation
- Holding a shared responsibility of monitoring of newly launched products & post implementation impacts along with coordination & resolution of issues identified in post implementation.
- Responsible for Incident & problem Management and follow-up with vendor/stakeholders per permanent resolution/restoration.
- Play a role of interface between planning and operations team and management of Changes, release & deployment management, validation & testing management & configuration management.
- Leading Analysis based Optimization initiatives, identify gaps and provide visibility into areas of improvement.
Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:
- Should have Bachelor or Master's Degree in IT / Computer Sciences.
Work Experience
- Should have 3 -5 years of relevant work experience.
Skills - Generic:
- Sharp analytic skills Learning agility & Go-getter attitude.
- Able to work on challenging assignments & ready to go extra mile.
- Should have excellent written & verbal communication skills.
- Should be able to understand complex problems & holds a solution - oriented approach.
- Able to get along diverse people & stakeholder's expectations.
- Excellent time management skills Proficiency in MS Office
Skills - Job Specific:
- Conversant with Operation systems and Software Applications used within Telecom Industry and dependent components.
- IT Knowledge (Databases fundamentals, SQL and scripting knowledge, Networks and Middleware)Telecom Billing system knowledge.
- Technical knowledge in CRM Application /UNIX/Shell Scripting.
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