executive it

5 days ago

Islamabad, Islamabad, Pakistan Zong Business Solutions Full time 900,000 - 1,200,000 per year

Job Purpose

  • This role would be responsible for Operations of BSS Stack System to support organization Business smoothly.

Job Responsibilities

  • Drive operational Activities of BSS platform.
  • Responsible for detailed change assessment & enhancing visibility of new products to Level 1 team.
  • Escalate & resolve existing bottle necks in order to drive operational agility forward for the business.
  • Drive operational Activities of Postpaid Billing Activities (Bi-monthly Postpaid Billing, Invoice Generation, Management of Duplicate & E-Bill, and Uploading in CRM) & Complaint handling related to Billing.
  • SLA Based definition of OCS Functions (SCP, SMSC, SGSN, PCRF, New Tariff, Sites, Short Codes and others) in BOSS.
  • Configuration & Coordination related to Mediation functions (MSC, SCP, SMSC and other external Node's configuration), Outsource Distribution configuration.
  • Configuration, Coordination related to IR Partners, Control Development for Smooth IR Operation, Resolution of IR Operational Issues.
  • Leading Analysis based Optimization initiatives, identify gaps and provide visibility into areas of improvement.
  • Coordination between Teams, driving issue resolution by involving Vendor/Stake Holders.
  • Pending issue tracking & follow up, ensure to keep the KPI committed with all teams & handle complaints with-in minimum possible time.
  • Maintaining List of issues that is being resolved/pending due to which customer may face any problem.
  • Develop weekly updates for management on health check of BOSS Operation
  • Holding a shared responsibility of monitoring of newly launched products & post implementation impacts along with coordination & resolution of issues identified in post implementation.
  • Responsible for Incident & problem Management and follow-up with vendor/stakeholders per permanent resolution/restoration.
  • Play a role of interface between planning and operations team and management of Changes, release & deployment management, validation & testing management & configuration management.
  • Leading Analysis based Optimization initiatives, identify gaps and provide visibility into areas of improvement.

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:

  • Should have Bachelor or Master's Degree in IT / Computer Sciences.

Work Experience

  • Should have 3 -5 years of relevant work experience.

Skills - Generic:

  • Sharp analytic skills Learning agility & Go-getter attitude.
  • Able to work on challenging assignments & ready to go extra mile.
  • Should have excellent written & verbal communication skills.
  • Should be able to understand complex problems & holds a solution - oriented approach.
  • Able to get along diverse people & stakeholder's expectations.
  • Excellent time management skills Proficiency in MS Office

Skills - Job Specific:

  • Conversant with Operation systems and Software Applications used within Telecom Industry and dependent components.
  • IT Knowledge (Databases fundamentals, SQL and scripting knowledge, Networks and Middleware)Telecom Billing system knowledge.
  • Technical knowledge in CRM Application /UNIX/Shell Scripting.

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