Mid-Level Product Support Engineer

2 days ago


Lahore, Punjab, Pakistan HR Force International Full time 800,000 - 1,200,000 per year
Key Responsibilities
  • Act as a primary technical contact for product support issues.
  • Troubleshoot, diagnose, and resolve software, integration, and configuration problems.
  • Collaborate with engineering and QA teams to escalate and resolve critical issues.
  • Document solutions, create knowledge base articles, and improve support processes.
  • Monitor system performance, conduct root cause analysis, and recommend product improvements.
  • Handle client communication, provide timely updates, and ensure SLAs are met.
  • Work closely with product and development teams for feature requests and enhancements.

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • 2–4 years of experience in product/application support (preferably SaaS-based).
  • Strong troubleshooting skills in Linux environments, databases (MySQL/PostgreSQL), and APIs.
  • Familiarity with web technologies, RESTful services, and cloud environments.
  • Experience with ticketing & project management tools (ClickUp, Jira, Zendesk).
  • Excellent communication skills for handling technical and non-technical stakeholders.
  • Ability to work in a fast-paced, global product-based environment.


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