Customer Case Support Officer

1 week ago

Gujrat Gpo, Pakistan Grand City Full time 480,000 per year

Location: Kharian

Job Purpose

To support the Resolution Department in managing case documentation, client coordination, and follow-up activities, ensuring smooth processing of special cases and workload efficiency.

Key Responsibilities

Assist in case initiation and data entry.

Prepare, organize, and file case documentation (digital & physical).

Coordinate with clients for document collection and case updates.

Follow up with Lahore Head Office for approvals and processing status.

Help in collecting merging fee slips and compiling complete case files.

Maintain call logs, reminders, and follow-up sheets to avoid delays.

Prepare basic daily or weekly status reports.

Requirements / Qualifications

Minimum Education: Intermediate or Bachelor's (in progress or completed).

Fresh graduates or interns are strongly encouraged to apply.

No prior experience required training will be provided.

Basic working knowledge of MS Word, Excel, and WhatsApp communication.

Good communication and follow-up attitude.

Punctual, organized, and eager to learn.

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person

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