CSR - Customer Support Representative

3 days ago

Lahore Gpo, Pakistan iComz Full time 1,440,000 per year

Job Title: Customer Support Representative

Location: Johar Town, Lahore

Company: Inteliqo

Job Type: Full-time

Job Summary:

We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

  • Identify and assess customers' needs to achieve satisfaction.

  • Provide accurate, valid, and complete information to customers using appropriate methods and tools.

  • Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.

  • Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.

  • Document interactions and maintain accurate records in the customer service database.

  • Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.

  • Gather feedback from customers and share insights with the management team to improve service quality.

  • Participate in training and development programs to enhance customer service skills and product knowledge.

  • Meet or exceed individual and team performance targets and KPIs.

**Qualifications:**

  • High school diploma or equivalent; a degree in a relevant field is a plus.

  • Proven experience in a customer service role or similar position.

  • Strong communication skills, both verbal and written.

  • Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.

  • Proficiency in using customer service software and Microsoft Office Suite.

  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

  • A friendly and positive attitude with a passion for helping others.

  • Flexibility to work varying shifts, including evenings and weekends, as needed.

How to Apply:

If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you Please submit your resume

Job Type: Full-time

Pay: From Rs120,000.00 per month

Work Location: In person

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