Customer Services Representative

2 weeks ago

Islamabad Gpo, Pakistan Pentagon Food Group Ltd Full time 600,000 - 720,000 per year

About Us:

The Pentagon Food Group is a leading organization in the Food and Beverages industry sector, dedicated to delivering high-quality products and services to our clients. We are seeking a skilled and experienced Customer Service Representative to join our dynamic team.

Position Overview:

The Customer Service Representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.

Job Summary:

Customer Service Representative will be the first point of contact for our customers, providing them with the support and assistance they need and providing excellent customer services.

Responsibilities & Duties:

  • Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
  • Identify and resolve customer issues efficiently, escalating complex cases to appropriate departments when necessary.
  • Maintain a strong understanding of our products and services to provide accurate information and support.
  • Accurately document customer interactions and transactions in our CRM system.
  • Gather customer feedback and share insights with the team to help improve our products and services.
  • Work closely with other team members to ensure consistent and high-quality service.
  • Enhance the customer experience through excellent customer services.
  • Ensure customer churn is at minimum.

Skills / Attributes Required:

  • Excellent English communication (verbal and written)
  • Experience with Customer Services
  • Proficient in MS Office including Word, Excel, and Outlook
  • Strong analytical and problem-solving abilities.
  • Comfortable using various computer systems and software applications.
  • Ability to remain calm and empathetic in challenging situations.
  • Experience in using CRM
  • Strong time management skills

Qualifications Required:

  • Bachelor's degree in Sales & Marketing, International Relations, Business Administration, Mass Communications & Relevant.
  • 1/2-year(s) experience in Food & Beverage/FMCG industry/Telecom.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A collaborative and dynamic work environment.
  • Eid ul-Fitr Bonus
  • One-time Meal Facility

Time : 1:00PM to 10:00PM

Location : Bahria Phase 7 , Rawalpindi

Job Type: Full-time

Pay: Rs55, Rs60,000.00 per month

Ability to commute/relocate:

  • Islamabad Gpo: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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