Technical Support Services

2 weeks ago


Islamabad, Islamabad, Pakistan ASK Development pvt Limited Full time 37,000 per year

A leading Telecom Company Required TSA (Technical support Associate) who will deal

  • Respond to customer inquiries via phone, email, chat, or ticketing system.
  • Diagnose and troubleshoot software, hardware, and network issues.
  • Provide step-by-step technical assistance and product guidance to customers.
  • Escalate complex technical problems to senior engineers or specialized teams.
  • Log all support activities, issues, and resolutions in the ticketing system.
  • Ensure timely resolution of cases within defined Service Level Agreements (SLAs).
  • Assist in product testing, documentation, and knowledge base creation.
  • Maintain a high level of customer satisfaction by delivering professional and empathetic support.
  • Stay updated with new technologies, product features, and company services.

Requirement:

Gender: Male

Education: Bachelor's in IT, CS

Salary: 37000

Benefits Provided:

Medical Insurance

Job Type: Full-time

Work Location: In person



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