Technical Support Services
2 weeks ago
A leading Telecom Company Required TSA (Technical support Associate) who will deal
- Respond to customer inquiries via phone, email, chat, or ticketing system.
- Diagnose and troubleshoot software, hardware, and network issues.
- Provide step-by-step technical assistance and product guidance to customers.
- Escalate complex technical problems to senior engineers or specialized teams.
- Log all support activities, issues, and resolutions in the ticketing system.
- Ensure timely resolution of cases within defined Service Level Agreements (SLAs).
- Assist in product testing, documentation, and knowledge base creation.
- Maintain a high level of customer satisfaction by delivering professional and empathetic support.
- Stay updated with new technologies, product features, and company services.
Requirement:
Gender: Male
Education: Bachelor's in IT, CS
Salary: 37000
Benefits Provided:
Medical Insurance
Job Type: Full-time
Work Location: In person
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