Director of Customer Success- Pakistan

2 weeks ago

Lahore, Punjab, Pakistan D·engage Full time 1,500,000 - 2,500,000 per year

D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

We are seeking a Customer Success Director in Pakistan.As the Director of Customer Success, you will play a pivotal role in our leadership team, combining your expertise in customer success with a strong background in sales. Your primary responsibility will be to ensure customer satisfaction and loyalty while identifying opportunities for growth and sales. You will lead a dynamic team of customer success professionals, fostering strong relationships with our clients and contributing to our revenue growth through up-selling and cross-selling initiatives.

Responsibilities

  • Customer Success Management: Develop and implement strategies to increase product adoption, customer loyalty and retention and enhance customer satisfaction while actively setting and contributing to churn reduction tactics.
  • Strategic Planning: Align customer success strategies with overall business goals, contributing to revenue growth and customer base expansion.
  • Team Leadership and Development: Recruit, mentor, and manage a customer success team, promoting a culture of excellence and continuous improvement.
  • Sales Integration: Utilize your sales experience to identify and capitalize on upselling and cross-selling opportunities within the existing customer base.
  • Cross-Functional Collaboration: Work closely with sales, marketing, and product to create and optimize the upsell and cross-sell strategies deployed by the CS team.
  • Customer Relationship Management: Coach CS team to establish and maintain strong relationships with key clients, understanding their needs, and ensuring they receive exceptional service.
  • Analytics and Feedback: Utilize data and customer feedback to improve service delivery, customer engagement, and satisfaction levels.
  • Process Optimization: Continuously review and optimize customer success processes and practices for efficiency and effectiveness.
  • Compensation: Draft, implement and optimize compensation plan for the CS team with the goal of encouraging productivity and performance and rewarding customer-goal and business-goal achievement.
  • Reporting and Communication: Regularly report on customer success metrics and insights to the leadership team, informing strategic decisions.


Requirements
  • Proven experience in customer success, with a background in sales, preferably in a SaaS or technology-related industry.
  • Minimum of 9 to 12 years of relevant technical experience, with at least 3 years in a managerial / leadership role.
  • Excellent interpersonal and relationship-building skills, with a customer-first mindset.
  • Strong analytical abilities and experience using data to inform decisions and strategies.
  • Proven track record of achieving or exceeding retention and sales targets.
  • Exceptional communication and team management skills.
  • Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus


Benefits
  • Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
  • ​Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
  • Competitive Benefits: Enjoy a comprehensive benefits package.
D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members

  • Customer Success Manager Lahore, Punjab, Pakistan

    2 weeks ago

    Lahore, Punjab, Pakistan TCP Software Full time

    For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their...

  • Customer Success

    2 weeks ago

    Lahore, Punjab, Pakistan Triple Tree Solutions Full time 800,000 - 1,200,000 per year

    Role Summary:As aCustomer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the...

  • Creative Director

    2 weeks ago

    Lahore, Punjab, Pakistan The Garden of Eve Full time $90,000 - $120,000 per year

    Job Title:Creative DirectorWho We Are7 KINGS CODE is US based Software solutions company. We support our partners and clients globally in USA, CANADA, EUROPE, INDIA, PAKISTAN & MIDDLE EAST.Education & Experience Required:· Bachelor's or Master's degree in Marketing, Communications, Graphic Design, or a related field.· 10+ years of experience in a creative...

  • Creative Director

    2 weeks ago

    Lahore, Punjab, Pakistan Digibit Full time 600,000 - 1,200,000 per year

    Company DescriptionAt Digibit, we turn innovative ideas into tangible success. Our seamless approach guides clients from conceptualization through execution, combining strategic branding, compelling content, and data-driven marketing with robust tech solutions. Digibit partners with clients to transform their vision into real-world achievements.Role...

  • Creative Director

    2 days ago

    Lahore, Punjab, Pakistan The Garden of Eve Full time 1,500,000 - 3,000,000 per year

    Job Title:Creative DirectorWho We Are7 KINGS CODE is US based Software solutions company. We support our partners and clients globally in USA, CANADA, EUROPE, INDIA, PAKISTAN & MIDDLE EAST.Education & Experience Required:Bachelor's or Master's degree in Marketing, Communications, Graphic Design, or a related field.10+ years of experience in a creative...

  • Managing Director

    2 days ago

    Lahore, Punjab, Pakistan PeopleScout Full time 2,000,000 - 2,500,000 per year

    Role DescriptionThis is a full-time on-site role for a Managing Director, located in Lahore. The Managing Director will be responsible for overseeing business operations, developing and implementing strategies, managing teams, setting goals, and ensuring the company's financial success. The Managing Director will also be tasked with engaging stakeholders,...

  • Marketing Director

    2 weeks ago

    Lahore, Punjab, Pakistan LANCMALL ( SMC-PRIVATE) LIMITED Full time 900,000 - 1,200,000 per year

    Company DescriptionLancmall is a pioneering e-commerce company that specializes in facilitating seamless order fulfillment from China to Pakistan. Our mission is to provide efficient, reliable, and cost-effective logistics solutions that enable businesses to focus on growth and customer satisfaction. We aim to empower at least 3 billion businesses in...

  • Assistant Director

    2 weeks ago

    Lahore, Punjab, Pakistan Plum E-Commerce Full time 800,000 - 1,200,000 per year

    Company DescriptionPlum Ecom is a leading data-driven content creation agency dedicated to helping e-commerce businesses grow through strategic content journeys. We craft content that boosts growth at every stage of the customer journey, transforming e-commerce brands into industry leaders. Our goal is to empower businesses with insightful and effective...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time 900,000 - 1,200,000 per year

    Customer Success Manager ( Night Shift)Are you a seasoned professional with a proven track record in customer success and team leadership? We're looking for an experienced Senior Manager Customer Success to lead our efforts in delivering exceptional client experiencesPosition: Customer Success ManagerLocation: DHA Phase 1, LahoreExperience: 5-7 yearsShift...

  • Customer Success Specialist

    1 week ago

    Lahore, Punjab, Pakistan Outsource Tel Full time 1,200,000 - 3,600,000 per year

    As a Customer Success Specialist, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations.Customer Success Management, SAAS and Salesforce background is a must for this postion.Leveraging a best practice model, you will guide...