Customer Success Specialist

4 days ago

Lahore, Punjab, Pakistan Outsource Tel Full time $70,000 - $120,000 per year

As a Customer Success Specialist, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations.

Customer Success Management, SAAS and Salesforce background is a must for this postion.

Leveraging a best practice model, you will guide customers along their journey to be successful in their goals, to ensure they renew their subscription, and grow their product portfolio. You will:

  • Shared ownership and responsibility of customers, their success, and renewal.
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Appropriately escalate customer dissatisfaction with managerial team
  • Bug facilitation - report bugs according to bug reporting procedures
  • Understand your customer's needs and capabilities, in order to help them achieve their goals
  • Consult with customers on best practices throughout their journey with Routeware.
  • Utilizing automation workflows, recommend promotion tactics, training, and feature utilization to ensure customers get the most out of their solutions.
  • Be equipped with a library of resources, success stories, KPIs and coaching.
  • Motivate customers to implement your recommendations, by leveraging other customer stories.
  • Prove value to ensure customers are receiving modern waste management solutions.

You will be successful in this role if you can digitally: motivate customers, identify ways to prove value, and spark opportunities for growth.

Skills and traits

The ideal person will have:

  • Bachelor's degree or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately
  • Keen project management skills
  • Ability to multitask, stay focused and self manage
  • The ability to thrive in a fast-paced environment where change is prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

  • Customer Success Specialist

    1 week ago

    Lahore, Punjab, Pakistan Cyngro Full time $104,000 - $130,878 per year

    Company DescriptionAtCyngro, we specialize in digital marketing, SEO, web development, Odoo solutions, marketing automation, and conversion optimization, helping businesses achieve remarkable growth. Leveraging AI-driven strategies and cutting-edge technology, we drive digital transformation, enhance operational efficiency, and elevate brand success. With...

  • Customer Success

    2 weeks ago

    Lahore, Punjab, Pakistan Taraki Full time

    Customer Success & Support Specialist - Triple Tree SolutionsOverviewRole Summary: As a Customer Success & Support Specialist, the person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role focuses on guiding customers to maximize value from our products/services...

  • Customer Success Specialist

    5 days ago

    Lahore, Punjab, Pakistan Qualityresourcepvt Full time

    OverviewQuality Resource Private Limited, a multinational digital marketing company, enables organizations of all sizes to manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile apps development. We're currently looking for a Customer Success Specialist...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Quality Resource Private Limited - Customer Success Specialist (Night Shift)Quality Resource Private Limited, a multinational digital marketing company, enables organizations of all sizes to manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app...

  • Customer Success

    1 week ago

    Lahore, Punjab, Pakistan Triple Tree Solutions Full time $40,000 - $80,000 per year

    Role Summary:As aCustomer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the...

  • Customer Success

    4 days ago

    Lahore, Punjab, Pakistan 3 Tree Full time

    Get AI-powered advice on this job and more exclusive features.As a Customer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently...

  • Customer Success

    3 days ago

    Lahore, Punjab, Pakistan Triple Tree Solutions Full time

    OverviewAs a Customer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Illumina Technology Full time

    About the RoleThe Customer Success Specialist role is part of the Customer Experience & Growth (CXG) team for Business Applications. The position focuses on driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events target strategic partners (SIs and/or ISVs)...

  • Customer Success Specialist

    4 days ago

    Lahore, Punjab, Pakistan ibex Full time

    OverviewJob Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Illumina Technology Solutions Full time

    About Illumina Technology Solutions, LLCAt Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in...