L3 Software Support Engineer

7 days ago

Lahore, Punjab, Pakistan Exponential Growth Company (SMC - Private) Limited Full time 1,200,000 - 3,600,000 per year

Location:
Lahore (Onsite)

Type:
Full-time – US Timezone

Salary:
PKR 400,000/month (Negotiable)

About the Role:

We're looking for a skilled
L3 Software Support Engineer
to handle complex technical issues for SaaS and on-premise products. You'll troubleshoot across front-end, back-end, databases, and APIs to ensure seamless product performance.

Key Responsibilities:

  • Investigate and resolve escalated software issues from L1/L2 teams.
  • Diagnose problems across application layers (frontend, backend, API, database).
  • Collaborate with development teams to identify and fix root causes.
  • Maintain detailed records using ticketing systems.

Requirements:

  • Minimum 2+ years of experience in software, application, or technical support.
  • Strong troubleshooting and problem-solving skills.
  • Experience with ticketing systems (e.g., Jira, Zendesk, or similar).

Apply now to be a part fo this amazaing team.

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