ISP Resident Engineer

7 days ago

Karachi, Sindh, Pakistan CYBERNET Full time 60,000 - 120,000 per year

Position:
ISP Resident Engineer

Company:
Cyber Internet Services (Pvt.) Limited (Cybernet)

Location:
Karachi (Full-time | Onsite)

Department:
Managed Services

Position Overview:

Cybernet is seeking a proactive and technically skilled
ISP Resident Engineer
to manage and optimize network operations. This role requires a dynamic individual who can collaborate with stakeholders, ensure seamless WAN link performance, and uphold high standards of service quality. If you have a passion for networking and a commitment to operational excellence, we'd love to hear from you

Key Responsibilities:

Network Collaboration and Operations

  • Partner with the bank's Network team to align ISP services with organizational objectives.
  • Act as the primary liaison for ISP-related matters, building strong relationships with stakeholders.
  • Oversee the deployment and configuration of Wide Area Network (WAN) links, ensuring timely execution and accuracy.

Performance Monitoring and Issue Resolution

  • Monitor and validate link performance, optimizing configurations to meet business and operational needs.
  • Diagnose and resolve network issues, including WAN-related challenges, to ensure minimal downtime.
  • Escalate critical issues to ISPs and other providers, ensuring prompt resolution with clear communication.

SLA Compliance and Reporting

  • Track and ensure adherence to Service Level Agreements (SLAs), maintaining top-tier uptime and performance standards.
  • Maintain detailed logs of incidents and resolutions to demonstrate SLA compliance.
  • Provide stakeholders with periodic performance reports, presenting key metrics and actionable insights.

Documentation and Continuous Improvement

  • Document and maintain comprehensive records of network configurations, incidents, and resolutions.
  • Stay abreast of industry trends, emerging technologies, and best practices to enhance network operations.

Skills and Qualifications:

Educational Background

  • Bachelor's degree in Computer Engineering, Computer Science, Telecommunications, Information Technology, or a related field.

Experience

  • 1-2 years of experience in network implementation or similar roles, preferably within an ISP environment.

Technical Proficiency

  • Expertise in configuring and troubleshooting routers and switches.
  • Strong knowledge of WAN technologies and protocols, including BGP, OSPF, and MPLS.
  • Experience with network monitoring tools and security protocols.

Core Competencies

  • Exceptional analytical and problem-solving skills.
  • Strong communication and interpersonal abilities.
  • Ability to work under pressure and manage multiple tasks efficiently.

How to Apply:

If you are ready to advance your career and make an impact, send your updated resume to

with the subject line
"ISP Resident Engineer."

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