Resident Engineer

2 weeks ago

Karachi, Sindh, Pakistan Fiberish Pvt Ltd Full time 900,000 - 1,200,000 per year

Position: Resident Engineer

Career Level: Intermediate

Shift Type: Rotational

Location: Karachi

Key Responsibilities:

  • Respond to customer issues and complaints promptly and professionally.
  • Diagnose and troubleshoot internet connectivity issues on-site.
  • Install and configure network equipment, including routers, switches, and modems.
  • Perform routine maintenance and upgrades on customer premises equipment.
  • Collaborate with the support team to provide comprehensive solutions to customer problems.
  • Document and report on service calls, issues, and resolutions.
  • Educate customers on the proper use of their internet services and equipment.
  • Stay updated with the latest technologies and industry trends.

Requirements:

  • Proven experience as a Resident Engineer, Network Technician, or similar role.
  • Strong understanding of networking concepts and troubleshooting techniques.
  • Proficiency with network diagnostic tools and equipment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple service calls efficiently.
  • Willingness to travel to customer sites as needed.

Job Type: Full-time

Work Location: On the road

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