Technical Account Manager

4 days ago

Islamabad, Islamabad, Pakistan Cplus Soft Full time 60,000 - 120,000 per year

Key Responsibilities

Client Acquisition & Closing

  • Engage directly with potential clients (leads, Upwork inquiries, or existing network) to understand their needs and offer tailored service proposals.
  • Manage pre-locking communications — calls, requirement discussions, cost finalization, and scope negotiation.
  • Strategically maneuver clients toward closure by building trust, addressing concerns, and demonstrating service capability.
  • Maintain follow-up with leads until closure and ensure proper project documentation.
  • Work closely with management to finalize budgets and ensure profitability on closed projects.

Pre-Sales & Proposal Management

  • Collaborate with technical and design teams to prepare proposals, project estimations, and timelines.
  • Translate client requirements into clear technical scopes and deliverables.
  • Ensure timely submission of proposals, presentations, and supporting documents.
  • Participate in client demos, presentations, and initial technical discussions when required.

Project Coordination & Management

  • Act as the
    initial project manager
    post-closure until project handover or completion.
  • Coordinate between clients and internal teams to ensure smooth project execution, requirement clarity, and timely delivery.
  • Track milestones, manage client updates, and ensure alignment with agreed scope and timelines.
  • Escalate delivery risks or delays promptly and ensure proactive communication with clients.
  • Maintain documentation including project briefs, task lists, and communication logs.

Reporting & Strategy

  • Maintain accurate records of leads, conversions, and ongoing projects.
  • Provide weekly reports on pipeline status, client feedback, and delivery performance.
  • Identify recurring client demands and suggest improvements in offerings or processes.

Required Skills & Experience

  • Bachelor's in Computer Science, Software Engineering or IT.
  • 4–7 years of experience
    in client coordination, or project management — preferably in a
    software development or IT services company
    .
  • Proven track record of
    client locking and handling direct Upwork clients
    (without relying on general bidding).
  • Prior experience with Artificial Intelligence as developer or project coordinator at any level
  • Excellent
    communication, negotiation, and presentation skills
    .
  • Solid understanding of
    SDLC
    , software service delivery processes, and team structures.
  • Ability to manage multiple projects and client communications simultaneously.
  • Proficiency in tools like
    Trello, Jira, ClickUp, Microsoft Teams, or similar
    .

Personality Fit

  • Strong
    Spoken English
    with fluency is a must
  • Highly proactive and persuasive, yet process-driven.
  • Confident in managing client expectations and negotiating scope or pricing.
  • Balanced communicator who can translate between technical and business perspectives.

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