Patient Access Specialist
15 hours ago
Patient Access Specialist
Reports to:
Operations Manager
Location:
E-11/2, Islamabad (Onsite)
Timings:
5:00 PM - 2:00 AM
Summary:
The Patient Access Specialist serves as the primary point of contact for patients, ensuring a positive experience by providing excellent customer service during registration and scheduling medical exams, procedures, and tests, including those with demographic collection and insurance registration. This role plays a key part in maintaining accurate patient information, facilitating efficient access to care, and supporting smooth healthcare operations.
Responsibilities:
Respond to appointment requests, phone calls, emails, and electronic messages.Greet patients with professionalism and compassion.Register patients for appointments, procedures, or hospital admissions accurately.Verify insurance coverage, obtain pre-authorizations, and explain benefits as needed.Collect and process co-pays, deductibles, and other financial responsibilities.Schedule, reschedule, and confirm appointments using the health record system.Maintain patient confidentiality in compliance with HIPAA and organizational policies.Answer inquiries and resolve patient concerns in a courteous and timely manner.Collaborate with clinical and administrative teams to ensure smooth patient flow.Perform other duties and tasks as assigned by the manager/supervisor.Requirements:
Experience: Prior experience in healthcare administration, registration, or customer service strongly preferred.Education: A Bachelor's degree is required; an MBBS degree is preferred.Knowledge of medical terminology, insurance processes, and health record systems is a plus.Strong interpersonal, communication, and problem-solving skills.Ability to multitask in a fast-paced environment with attention to detail.Commitment to patient-centered service and teamwork.
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