Quality Assurance Specialist

2 weeks ago

Karachi, Sindh, Pakistan InovioTech Pvt Ltd Full time 900,000 - 1,200,000 per year

Job description:

  1. Oversee and guide the evaluation of customer interactions on diverse platforms, including Emails, Chats, and Calls.

  2. Collaborate with QA Executives to define audit criteria and processes for different communication channels.

  3. Understand, Review and Analyze Chargeback and Refunds for internal and external factors.

  4. Review & evaluate all sales orders as per Sales Verification SOP

  5. Thoroughly verify order details including client information, project scope, timelines, pricing etc. against policy

  6. Identify any discrepancies, red flags or concerns based on set verification criteria

  7. Set quality benchmarks and standards for interactions and inspire QA Executives to meet these standards.

  8. Lead efforts to identify and resolve anomalies, deviations, and areas for improvement in customer interactions.

  9. Develop and drive strategies for continuous process improvement based on evaluation insights.

  10. Oversee the development and delivery of training programs to enhance the skills and knowledge of customer-facing teams.

  11. Provide guidance on compliance requirements and ensure that policies and procedures are followed.

  12. Review and ensure the accuracy and completeness of evaluation documentation.

  13. Make Chargeback or Refund Forecasting based on the evaluations and highlight those customers in real-time to the QA Lead.

  14. Bring Innovation in quality assurance methodologies and strategies to adapt to evolving communication platforms.

  15. Collaborate with cross-functional teams to implement improvements identified through evaluations or suggest improvement if needed.

Requirements:

  1. 1-2 years in service or design industry as QA Executive or Analyst.

  2. Deeper Understanding of the root cause analysis.

  3. Multitasker and have ability to work under fast pace environment

Shift: Evening shift (5PM - 2AM)

Job: Full Time - Onsite

Location: Shahra-e-Faisal (NASTP 2)

  • Quality Assurance Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Spirit Clothings Full time $40,000 - $60,000 per year

    Company DescriptionSpirit Clothings has been in operation for 14 years, growing to become a comprehensive service provider for apparel and textile manufacturing. We offer a seamless and customized experience for each client, managing every aspect of the supply chain from research and development to quality assurance. Our product range includes bedding, home...

  • Quality Assurance Officer

    2 weeks ago

    Karachi, Sindh, Pakistan Master Poly Plastic Industries Ltd. Full time 600,000 - 1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Quality Assurance Officer located in Gujranwala. The Quality Assurance Officer will be responsible for ensuring the quality and consistency of products. Daily tasks include conducting quality control tests, maintaining quality assurance protocols,...

  • Quality Assurance

    6 days ago

    Karachi, Sindh, Pakistan Khazanay Full time 720,000 per year

    About the RoleWe are seeking a detail-oriented and proactive Quality Assurance & Training and Development Executive to ensure high service standards and continuous improvement across our customer support operations. This role will focus on monitoring agent performance, providing feedback, conducting training sessions, and ensuring compliance with company...

  • Quality Assurance Officer

    2 weeks ago

    Karachi, Sindh, Pakistan 5G Healthcare (PVT) Ltd Full time 1,200,000 - 2,400,000 per year

    Company Description5G Healthcare (PVT) Ltd is at the forefront of innovation in healthcare solutions. We specialize in pioneering medical health devices that revolutionize patient care and enhance clinical outcomes. As a leading player in the dynamic landscape of healthcare technology, we are dedicated to advancing the way healthcare is delivered. Our...

  • Quality Assurance

    2 weeks ago

    Karachi, Sindh, Pakistan WebNike Full time 300,000 - 600,000 per year

    WebNike is a team of professionals striving for victory. Our mission is clear: We work towards victory and success, by winning the market share to earning our clients' confidence.DetailsLocation Gulshan-e-Iqbal, Block-5, KHI | Job Shift Morning | Experience 2 YearsRole DescriptionThis is a full-time on-site role as a Proofread/Quality Assurance in Karachi....

  • Assistant Quality Assurance

    2 weeks ago

    Karachi, Sindh, Pakistan Essa Engineering Industries Pvt ltd Full time 369,000 - 492,000 per year

    Assistant Quality AssuranceSummaryWe are seeking a detail-oriented and motivated Assistant Quality Assurance to join our team. The ideal candidate will be responsible for supporting the QA team in ensuring the quality, reliability, and functionality of our products and services. You'll assist with testing, documentation, and reporting to help maintain our...

  • Quality Assurance Manager

    2 weeks ago

    Karachi, Sindh, Pakistan Liberty Mills Limited Full time 900,000 - 1,200,000 per year

    Company DescriptionLiberty Mills Limited, founded in 1964 and located in Karachi's industrial hub, is one of Pakistan's largest Textile Processing Units. We export our production to internationally recognized brands, departmental stores, and mail order firms. As an ISO and various certifications holder, our ongoing operations emphasize continuous improvement...

  • Software Quality Assurance Engineer

    1 week ago

    Karachi, Sindh, Pakistan WorkGarden Full time 1,200,000 - 2,400,000 per year

    Role DescriptionThis is a full-time, on-site role for a Software Quality Assurance Engineer located in Lahore. The Software Quality Assurance Engineer will be responsible for maintaining software quality, conducting quality assurance, performing manual testing, and ensuring rigorous software development practices. Day-to-day tasks include developing and...

  • Software Quality Assurance Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Liquid Technologies Pakistan Full time 600,000 - 900,000 per year

    Liquid Technologies (LiqTeq) is an end-to-end Design and Development Agency. LiqTeq offers various services in DevOps, Data services and AI to multiple businesses and organizations and those that are in the startup phase. We're a team of creators, thinkers, explorers and judo trainees. We approach work and play with curiosity and experimentation, using what...

  • Quality Assurance Officer

    4 days ago

    Karachi, Sindh, Pakistan GUMCORP (PVT.) LIMITED Full time 1,200,000 - 3,600,000 per year

    We're looking to connect with an experienced QA professional to uphold and enhance our quality standards.Requirements:Bachelor's degree in Food Science, Food Technology2–3 years of experience in quality assurance within a food or pharma manufacturingSolid knowledge of food safety regulations, quality audits, and process improvementLocation: Ghaghar Phatak,...