Technical Support Consultant

1 week ago

Karachi, Sindh, Pakistan Emerald Telecom Private Limited Full time 960,000 - 1,440,000 per year

Job Description:

Job Description (but not limited to)

  • Remote technical troubleshooting.
  • Support tickets handling.
  • Provide support to customers in the UK (mostly), US, Canada & Australia.
  • Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
  • Liaison with the Product Development team for any issues.
  • Troubleshooting system and diagnosing and solving hardware or software faults.
  • Help prospects in resolving their issues.

Required Experience:

  • Software knowledge / Software Support.
  • Prior experience in a support position will be a plus.
  • The candidate must also possess better-than-average spoken and written English communication skills.
  • Must have an extrovert personality.
  • Good Analytical and Creative thinking skills.
  • Good Interpersonal and Motivational skills
  • Knowledge of Voice over IP will be a plus.
  • Required Education:
  • Computer science graduation (Mandatory)

Highly Preferred Technical Skills:

  • Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.

Job Industry:

  • Software/IT industry

Job Type: Full-time

Pay: Rs80, Rs120,000.00 per month

Application Question(s):

  • Do you have educational background in Computer Science?

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical Support: 1 year (Preferred)

Language:

  • English Fluently (Preferred)

Location:

  • Karachi (Preferred)

Work Location: In person

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