Technical Support Consultant

4 days ago

Karachi, Sindh, Pakistan Helpp Technologies Full time 2,500,000 - 3,000,000 per year

Technical Support Consultant (Level 3 VoIP Support)

Job Description:

Dataphone is seeking a Technical Support Consultant to provide high-level customer support to our US-based clients. This role requires expertise in Level 3 VoIP support, networking, and troubleshooting using Wireshark/PCAP. The ideal candidate will handle complex technical issues, analyze network traffic, and ensure seamless VoIP communication.

Key Responsibilities:

  • Provide remote technical troubleshooting and Level 3 VoIP support.
  • Analyze and diagnose VoIP-related network issues using Wireshark/PCAP captures.
  • Handle and resolve customer inquiries via calls and emails.
  • Manage and process support tickets efficiently.
  • Assist customers with software installations, training, and troubleshooting.
  • Collaborate with the Product Development team to escalate and resolve technical issues.
  • Diagnose and resolve hardware, software, and network faults.
  • Offer guidance and solutions to customers to ensure effective issue resolution.

Requirements:

  • Strong networking knowledge (TCP/IP, SIP, RTP, NAT, Firewalls).
  • Experience with VoIP troubleshooting (SIP Trunking, PBX, QoS, Jitter, Latency).
  • Proficiency in Wireshark and PCAP analysis for network and VoIP issue diagnosis.
  • Prior experience in Level 3 VoIP support or technical support.
  • Good spoken English communication skills.
  • Strong analytical and problem-solving abilities.
  • Knowledge of VoIP protocols and configurations is a must.

Location: Office No. 506, Tai Roshan Trade Centre, Bahadurabad, Karachi

Job Type: Full-Time, On-Site

Shift Timings: 6 PM - 3 AM Pakistan Time (US Business Hours) (Monday-Friday)

Job Type: Full-time

Pay: Rs150, Rs250,000.00 per month

Application Question(s):

  • Can you manage working from 5 pm - 2 am Pakistan Time onsite?

Work Location: In person

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