Customer Support Manager

3 days ago


Hyderābād, Sindh, Pakistan Info Resume Edge Full time 500,000 - 1,500,000 per year


Key Responsibilities

Supervise and mentor a team of customer support representatives.

Set performance goals and conduct regular performance evaluations.

Handle escalated customer complaints and issues in a timely manner.

Develop and implement customer service policies and procedures.

Monitor team performance metrics and prepare reports for management.

Collaborate with other departments to ensure smooth customer interactions across all channels.

Resolve customer's issue

Up-sell the customers through good customer services

Achieve monthly sales target by following up abandon carts

Ensure that COD returns are minimized

Stay updated with industry trends and best practices in customer service

Requirements:

Strong leadership and interpersonal skills.

Excellent communication and problem-solving abilities.

Ability to work under pressure.

Bachelor's degree in Business Administration or related field (preferred).

Knowledge of CRM systems and customer service software




  • Hyderābād, Sindh, Pakistan Info Resume Edge Full time 500,000 - 1,500,000 per year

    Key Responsibilities Supervise and mentor a team of customer support representatives. Set performance goals and conduct regular performance evaluations. Handle escalated customer complaints and issues in a timely manner. Develop and implement customer service policies and procedures. Monitor team performance metrics and prepare reports for management....


  • Hyderābād, Sindh, Pakistan Randstad Sourceright Full time $80,000 - $120,000 per year

    job detailscustomer support coordinatorreporting to: director global customer supportobjective of the roleAt Randstad we believe in empowering our people to reach their full potential. Reportinginto the Director Global Customer Support, the Customer Support Coordinator will bededicated to providing outstanding service that is customer centric and drives...


  • Hyderābād, Sindh, Pakistan Blue Yonder Full time 1,200,000 - 3,600,000 per year

    Role Scope:The Senior Support Manager acts as a pivotal role in managing escalations, serving as a key resource and liaison between various departments within the company and its customers. This position is responsible for building strong customer relationships, ensuring the communication of support guidelines, and leading strategic planning efforts to...


  • Hyderābād, Sindh, Pakistan Lloyds Technology Centre Full time

    End DateSaturday 29 November 2025We Support Flexible Working – Click here for more information on flexible working optionsFlexible Working OptionsHybrid WorkingJob Description SummaryWork for Lloyds Technology Centre who are part of Lloyds Banking Group, the UK's largest digital bank, where you'll make a genuine difference, be able to develop yourself and...


  • Hyderābād, Sindh, Pakistan Cyara Full time 500,000 - 1,500,000 per year

    Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the...


  • Hyderābād, Sindh, Pakistan Net2Apps Full time 1,200,000 - 2,400,000 per year

    Job Title: Customer Success RepresentativeCompany: Net2AppsLocation: Hyderabad, Sindh, PakistanJob Type: Full-time (On-Site)About the Role:We are looking for a passionate and customer-focused Customer Success Representative to join our growing team. The ideal candidate must have excellent English communication skills, a positive attitude, and a strong...


  • Hyderābād, Sindh, Pakistan MCB Islamic Bank Full time 1,200,000 - 3,600,000 per year

    Customer Service, Customer Support, and Customer Satisfaction skillsInterpersonal Skills and Customer Experience abilitiesExcellent communication and problem-solving skillsAbility to work well in a team and manage multiple tasks efficientlyPrior experience in the banking or financial services industry is a plusBachelor's degree in Business, Finance, or...


  • Hyderābād, Sindh, Pakistan Lloyds Technology Centre Full time 500,000 - 1,500,000 per year

    End DateThursday 13 November 2025We Support Flexible Working – Click here for more information on flexible working optionsFlexible Working OptionsHybrid WorkingJob Description SummaryDeliver a range of high level technical business support tasks to provide high quality outputs which satisfy stakeholder needs to aid change initiatives, implementations and...


  • Hyderābād, Sindh, Pakistan Hope Global School Full time 1,200,000 - 2,400,000 per year

    Job DescriptionWe are hiring Customer Care Executives to provide outstanding support and service to clients. The role involves handling customer inquiries, resolving complaints, and ensuring satisfaction through effective communication. Executives will act as the primary point of contact, offering timely solutions while maintaining professionalism and...


  • Hyderābād, Sindh, Pakistan DigitalOcean Full time 1,200,000 - 3,600,000 per year

    Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here....