Online Technical Support engineer
23 hours ago
Job description
A leading Telecom Company Required Online technical support engineer
- Key Responsibilities:
- Respond promptly to customer inquiries via chat, email, or support systems.
- Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.
- Guide customers through step-by-step solutions and provide product usage assistance.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Document all technical interactions, resolutions, and feedback in the ticketing system.
- Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
- Provide remote configuration, installation, and upgrade support where applicable.
- Educate users about product features, system updates, and preventive measures.
- Collaborate with the technical team to identify recurring issues and suggest improvements.
- Ensure customer satisfaction by delivering professional, courteous, and effective support
Requirement:
Education: BS IT/ CS/Electrical engineer (Graduate)
Salary: 37,000 (Please note that there is incentive available on performance base )
Benefits Provided:
- Medical Insurance
- Job Type: Full-time
Shift: Rotational : every month your shift will be change
Job Type: Full-time
Location:
- Lahore johar town
Job Type: Full-time
Pay: Rs37, Rs50,000.00 per month
Application Question(s):
- Do you have good communication in English ?
Education:
- Bachelor's (Required)
Location:
- Lahore (Required)
Work Location: In person
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