Online Technical Support engineer

3 days ago

Lahore, Punjab, Pakistan ASK Development pvt Limited Full time

Job description

A leading Telecom Company Required Online technical support engineer

  • Key Responsibilities:
  • Respond promptly to customer inquiries via chat, email, or support systems.
  • Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.
  • Guide customers through step-by-step solutions and provide product usage assistance.
  • Escalate complex issues to higher-level support or engineering teams when necessary.
  • Document all technical interactions, resolutions, and feedback in the ticketing system.
  • Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
  • Provide remote configuration, installation, and upgrade support where applicable.
  • Educate users about product features, system updates, and preventive measures.
  • Collaborate with the technical team to identify recurring issues and suggest improvements.
  • Ensure customer satisfaction by delivering professional, courteous, and effective support

Requirement:

Education: BS IT/ CS/Electrical engineer (Graduate)

Salary: 37,000 (Please note that there is incentive available on performance base )

Benefits Provided:

  • Medical Insurance
  • Job Type: Full-time

Shift: Rotational : every month your shift will be change

Job Type: Full-time

Location:

  • Lahore johar town

Job Type: Full-time

Pay: Rs37, Rs50,000.00 per month

Application Question(s):

  • Do you have good communication in English ?

Education:

  • Bachelor's (Required)

Location:

  • Lahore (Required)

Work Location: In person

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