Technical Support Engineer

11 hours ago

Lahore, Punjab, Pakistan Abyan Capital Full time 1,200,000 - 3,600,000 per year

Job Title: Technical Support Engineer

Location: Gulberg III, Lahore

Experience: 2–3 years

Industry: Fintech

About the Role

This position acts as a critical bridge between the customer support team and the core engineering teams, ensuring technical issues are resolved efficiently and root causes are identified. You'll be part of a dynamic fintech environment, helping maintain the stability, reliability, and performance of our applications.

Key Responsibilities:

  • Troubleshooting: Debug and resolve complex technical issues reported by customers and internal teams, including analyzing application logs, database queries, and system metrics.

  • Incident Management: Participate in on-call rotation to respond to and manage production incidents, working to restore service and communicate with stakeholders effectively.

  • Technical Escalation: Identify and escalate bugs or recurring issues to the appropriate engineering teams, providing detailed data and context for timely fixes.

  • Tooling and Automation: Build and maintain tools and scripts to automate support tasks, improve diagnostics, and streamline workflows for the broader support team.

  • Documentation: Create and update internal knowledge base articles and runbooks to help others resolve common issues more quickly.

Required Qualifications:

  • Technical Skills: Strong experience with the Linux command line, scripting languages (Python, Bash, or PHP), and solid understanding of SQL (PostgreSQL preferred).

  • Problem-Solving: Proven analytical and problem-solving abilities in diagnosing and resolving technical issues.

  • Communication: Excellent ability to explain complex technical concepts clearly to both technical and non-technical audiences.

  • Software Knowledge: Strong understanding of web applications, APIs, microservices, and modern web architectures. Experience with monitoring tools like Datadog, Splunk, or Prometheus is a plus.

Why Build Your Career With Us?

Comprehensive Benefits: We invest in your well-being with a full suite of benefits including Provident Fund (PF), Medical Insurance, and EOBI.

Performance Rewarded: Enjoy an Annual Bonus and Leaves Encashment policies that recognize your hard work and dedication.

Grow With Us: Be part of a collaborative and innovative work culture that encourages ownership, celebrates new ideas, and supports your professional development.

Work Hard, Play Hard: Regular fun recreational activities and team events to build camaraderie and unwind.

Impact Matters: This isn't just another job. You will have a tangible impact on our products and play a crucial role in shaping the future of fintech.

  • Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan HalimSol Full time 104,000 - 130,878 per year

    Company DescriptionHalimSol is a software house offering next-gen access control and visitor management that provides a unified platform built to mitigate risk and manage and orchestrate security and safety operations, across single sites, multiple facilities, and large campuses.Role DescriptionThis is a full-time, on-site role for a Technical Support...

  • Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan HR Force International Full time 600,000 - 1,200,000 per year

    Job Summary:We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.Key Responsibilities:Serve as the first line of technical...

  • Technical Support engineer

    2 days ago

    Lahore, Punjab, Pakistan ASK Development pvt Limited Full time 350,000 - 450,000 per year

    Job descriptionA leading Telecom Company Required Online technical support engineerKey Responsibilities:Respond promptly to customer inquiries via chat, email, or support systems.Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.Guide customers through step-by-step solutions and provide product usage assistance.Escalate...

  • Technical Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Sybrid Pvt Ltd - A Lakson Group Company Full time 444,000 per year

    Internship Opportunity Leading to Permanent.Position: Technical Support EngineerQualification:Should be fresh graduate in BS Computer Science, IT/Software Engineering or related field.Package: 37,000 per monthDuration: 6 monthsShifts: Morning, Evening and NightLocation: Lahore, kot LakhpatJob Types: Full-time, InternshipContract length: 6 monthsWork...

  • Technical Support Engineer

    11 hours ago

    Lahore, Punjab, Pakistan Abyan Technologies Full time 600,000 - 1,200,000 per year

    We're Hiring: Application Support Engineer (Fintech) Location: Gulberg III, Lahore | Experience: 2–3 yearsAre you passionate about solving complex technical problems and ensuring seamless product performance? Join our fintech team where you'll act as thebridge between support and engineering, making an impact every day.What You'll Do Troubleshoot and...

  • Technical Support Engineer

    2 days ago

    Lahore, Punjab, Pakistan InfoTech Group Full time 600,000 - 1,800,000 per year

    The Technical Support Engineer is responsible for responding to client queries and ensuring the proper installation and maintenance of software applications in both production and staging environments to support smooth business operations. Key responsibilities include optimizing application performance, applying updates, and performing debugging tasks. A...

  • Technical Sales Support Engineer

    2 days ago

    Lahore, Punjab, Pakistan KSB Company Full time 1,200,000 - 3,600,000 per year

    About The JobKSB is a leading supplier of pumps, valves and related services. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal,...

  • Technical Sales Support Engineer

    2 days ago

    Lahore, Punjab, Pakistan KSB Full time 1,200,000 - 3,600,000 per year

    About the Job:KSB is a leading supplier of pumps, valves and related services. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal,...

  • Technical Support Engineer

    11 hours ago

    Lahore, Punjab, Pakistan Netpac Full time 900,000 - 1,200,000 per year

    We're hiringTechnical Support Engineer to join our team at NETPAC Lahore Office , a leading cable manufacturer and value-added distributor for top IT manufacturers in Pakistan. We're looking for a professional with a strong understanding of network solutions and a passion for technology. This role requires expertise in deploying and designing various...

  • Technical Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan MTP (Mayfair Technology Partners) Full time 1,200,000 - 3,600,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of...