Chat Support Executive

2 weeks ago

Karachi, Sindh, Pakistan Mega Marketing Network Full time 40,000 - 50,000 per year

Position Available: Chat Support Executive

Company: Shaadi Organization Pakistan

Location: DHA, Gulshan-e-Iqbal, North Nazimabad, Karachi

Category: Marriage / Wedding / Consultancy

Employment Type: Part-Time / Full-Time (Mon - Sat)

Timings: 10 AM - 7 PM (Full Time), 5 PM - 11 PM (Part-Time), 9 PM - 3 AM (Part-Time)

Hiring for Office Locations:

  • 26th Street, DHA Phase 5, Badar Commercial, Karachi
  • Gulshan e Iqbal, Block 5, Main Rashid Minhas Road, Karachi
  • North Nazimabad, Block D, Main 5 Star Roundabout, Karachi

Shaadi Organization Pakistan is seeking Chat Support Executive to join our customer support, lead generation and sales team. The role involves handling real-time customer interactions through live chat on social media, providing accurate information, resolving queries, and ensuring a positive customer experience. The ideal candidate must demonstrate exceptional written English, Urdu and Roman Urdu skills, professionalism, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Manage and respond promptly to customer inquiries via live chat.
  • Deliver accurate, clear, and grammatically correct responses in fluent English.
  • Assist customers with product/service information and troubleshooting.
  • Maintain a professional, friendly, and empathetic tone in all interactions.
  • Collaborate with internal teams (Sales, Technical Support, etc.) to resolve customer issues.
  • Document and escalate complex issues to senior support staff as needed.
  • Ensure all chats meet quality and response time standards.
  • Provide feedback on recurring topics to help improve processes and customer satisfaction.

Requirements

  • Excellent written communication skills in English, Urdu and Roman Urdu with strong grammar, spelling, and punctuation.
  • Prior experience in live chat, customer support, or BPO environment is an advantage.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and manage multiple chat sessions simultaneously.
  • Familiarity with CRM tools, chat platforms, social media platforms is required.

How to Apply: Read details on our website's career page ) and send your updated CV on WhatsApp: or

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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