
Team Lead Outbound Sales
2 days ago
Job Description
Evening Shift 6:30 pm to 3:30 am
Location: Lahore DHA Phase 8
In person
Job Overview
We are hiring a Team Lead / Supervisor to manage a team of Cold Calling Agents working on a USA-based appointment-setting campaign in the medical and aesthetic services niche. The ideal candidate has experience managing sales reps in a fast-paced call center environment and understands how to drive performance through leadership, quality control, and accountability.
Key Responsibilities
- Lead a team of 5–10 cold calling agents focused on outbound appointment setting
- Supervise daily operations: attendance, performance, lead assignment, call quality
- Monitor KPIs: calls/day, appointments booked, show-up rate, demo attendance
- Conduct QA reviews, call monitoring, and coaching sessions
- Provide training and onboarding for new agents
- Submit daily and weekly reports to Operations Manager
- Collaborate with campaign managers to improve scripts and delivery
Requirements
- 2–3+ years of BPO/call center experience (Outbound Sales or Cold Calling)
- 1+ year of team leadership or supervisory experience in sales campaigns
- Strong English communication (verbal + written)
- Familiarity with CRMs (GoHighLevel preferred), dialers (CloudTalk, VICIdial), and reporting tools
- Must be comfortable working night shifts aligned with US time zones
- Strong leadership, motivational, and coaching skillsPreferred Skills
- Experience in medical, dental, or high-ticket service sales is a big plus
- Hands-on experience with tools like Smartlead, GHL, Apollo, or Clay
- Performance-driven mindset with ability to hit strict KPIs
Job Type: Full-time
Pay: Rs90, Rs120,000.00 per month
Work Location: In person
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