Software Support Executive

2 days ago

Karachi, Sindh, Pakistan TechnoSys Full time 250,000 - 500,000 per year

Job Description:

The HR Software Support Executive is responsible for providing functional and technical support to clients using the HR and Payroll modules of the ERP system. This role ensures smooth operations of HR processes by resolving user issues, providing training, and coordinating with the development team for enhancements and bug fixes.

Key Responsibilities:

1- Client Support & Issue Resolution:

  • Provide first-line support for HR, Payroll, Attendance, Leave, and Employee Management modules.
  • Troubleshoot functional and technical issues reported by clients and ensure timely resolution.
  • Log, track, and monitor support tickets until closure.

  • Escalate unresolved issues to higher-level technical teams when necessary.

  • System Configuration & Maintenance:

  • Assist clients in setting up and configuring HR-related modules as per organizational policies.

  • Support data uploads, employee information updates, and report generation.

  • Verify system outputs such as salary slips, attendance reports, and tax deductions.

  • Client Training & Implementation Support:

  • Conduct user training sessions for HR teams and end-users to ensure smooth usage of the software.

  • Provide post-implementation support and guidance during new client onboarding.

  • Documentation & Reporting:

  • Maintain detailed records of client issues, solutions provided, and system updates.

  • Prepare periodic reports on client feedback, support performance, and recurring issues.

  • Coordination & Continuous Improvement:

  • Coordinate with the development and QA teams to communicate client feedback and suggest product improvements.

  • Identify areas where clients can optimize system usage for better HR efficiency.

Qualifications & Skills:

  • Bachelor's degree in Human Resource Management, Computer Science, or a related field.
  • 1–3 years of experience in ERP or HRMS software support.
  • Good understanding of HR processes such as recruitment, payroll, attendance, performance management, and employee records.
  • Basic knowledge of databases (SQL) and software troubleshooting.
  • Strong communication, problem-solving, and customer service skills.

Details:

  • Timings: 9 AM - 6 PM
  • Mon - Fri ( Full time onsite job )

Job Type: Full-time

Work Location: In person

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