IT Support

2 weeks ago

Lahore, Punjab, Pakistan Interact Global Full time 100,000 - 150,000 per year

Role Overview

We are seeking a skilled and detail-oriented
IT Support & Network Specialist

to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with
Windows, Mac, and Linux systems

, as well as strong knowledge of networking fundamentals. Experience with
Vicidial (VoIP)

will be considered a plus

Key Responsibilities

  • Provide comprehensive
    desktop support

for hardware, software, and peripherals across
Windows

and
Mac

environments.
- Troubleshoot and manage
Windows Server environments

, including
Active Directory

and file shares.
- Support and maintain
Linux systems

at a basic user level (file management, system commands).
- Ensure stable
network performance

by configuring and troubleshooting switches, routers, firewalls, and wireless access points.
- Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.
- Participate in
network setup

, cabling, configuration, and periodic system upgrades.
- Document IT processes, procedures, and create user guides for training purposes.
- Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.
- Knowledge of
Vicidial (VoIP)

is a plus.

Qualifications

  • Strong understanding of
    networking fundamentals

: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.
- Experience managing
Windows Server

(user accounts, network shares).
- Familiarity with
Linux systems

at a user level (basic commands, package installation).
- Proven expertise in
desktop support

and hardware/software troubleshooting.
- Knowledge of network security practices and monitoring tools.
- Ability to explain technical concepts to non-technical users.
- Strong organizational and multitasking skills.
- Ability to work independently and collaboratively within a team.

Perks & Benefits

  • Competitive base salary upto 150K with Increment Plans
  • Paid public/national holidays.
  • Paid annual, paternity, and bereavement leave.
  • Supportive and career-focused workplace culture.

Location:

Wapda Town Phase 1

Shift Timing:

Night Shift (5:30 PM – 2:30 AM)

Work Schedule:

Monday to Friday (Weekends Off)

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