Service Engineer

2 weeks ago

Rawalpindi Satellite Town, Pakistan Zedco Full time 400,000 - 800,000 per year

  • Undergo structured training and certification on company products and laboratory instruments.

  • Read and understand equipment manuals, SOPs, and technical documentation to stay updated on instrument operation.

  • Diagnose and resolve technical issues (hardware, software, and application).

  • Verify equipment functionality before installation to ensure readiness.

  • Install, assemble and maintain laboratory medical instruments (chemistry, hematology, immunoassay analyzers, etc.).

  • Perform scheduled preventive maintenance (PM) as per manufacturer guidelines.

  • Troubleshoot and resolve technical problems (hardware, software, LIS issues).

  • Ensure minimal downtime by providing timely service.

  • Safely uninstall, pack, and prepare equipment for relocation.

  • Provide on-site and remote technical support to clients.

  • Available on-call to provide immediate assistance and troubleshoot issues during odd hours to ensure patient safety.

  • Build professional relationships to ensure customer satisfaction.

  • Maintain service logs, preventive maintenance records, and installation reports.

  • Prepare monthly customer load/utilization reports and share with team lead.

  • Record recurring issues and suggest process improvements.

  • Follow company and OEM safety guidelines during service work.

Job Type: Full-time

Work Location: In person

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