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Assistant Service Manager

2 weeks ago

Rawalpindi, Punjab, Pakistan Iman Group Pakistan Full time 900,000 - 1,200,000 per year

We are hiring an
Assistant Manager – Services
to strengthen our service operations team. In this role, you will be responsible for
end-to-end service delivery
, including
customer complaint resolution
,
diesel generator (DG) installations
,
AMC and warranty operations
, and
technical support
.

If you're passionate about solving problems, working directly with customers, and optimizing field service performance — we want to hear from you

Key Responsibilities:

  • Respond to service calls, emails, and inquiries in a timely, customer-first manner
  • Coordinate with clients and internal teams to resolve technical and service-related issues
  • Log and track complaints, conduct root cause analysis, and generate service reports
  • Oversee installation of DG sets — including site surveys, planning, and execution
  • Manage technician deployment and remote service monitoring
  • Conduct field visits to monitor service quality and ensure client satisfaction
  • Liaise with sales, purchase, and technical teams for smooth service delivery
  • Handle job orders, quotations, invoices, and ensure timely payment follow-ups
  • Maintain records of customer orders, service history, and spare parts
  • Manage warranty claims, AMC contracts, and spare parts logistics
  • Ensure timely service delivery under AMC agreements
  • Monitor service KPIs and suggest improvements in workflows and SOPs


Education:

  • Bachelor's degree in engineering, Business, or a related discipline


Experience:

  • 3–5 years of experience in service or technical operations, ideally in the
    power, electrical, or generator industry


Skills & Qualities:

  • Strong technical understanding of diesel generator systems
  • Excellent interpersonal and communication skills
  • Strong problem-solving and coordination abilities
  • Organized, detail-oriented, and customer-focused
  • Proficient in MS Office and service management/reporting tools