Front Desk Officer
7 days ago
Company Description
Al Mustafa Welfare Trust International is a registered, non-profit organization dedicated to alleviating poverty and empowering communities worldwide. Since its establishment in 1983, the organization has been providing crucial medical, social, and humanitarian support to underprivileged and vulnerable populations, irrespective of their background. Al Mustafa Pakistan focuses on creating lasting impacts by addressing issues related to poverty, disease, and social exclusion. With a strong emphasis on empowering women and communities, the organization actively works to build sustainable livelihoods and a brighter future for individuals across Pakistan.
Role Description
This is a full-time on-site role for a Front Desk Officer based in Lahore. The Front Desk Officer's day-to-day responsibilities include managing reception duties, greeting visitors, answering phone calls, and providing excellent customer service. Additional tasks involve administrative support, handling office equipment, coordinating appointments, and maintaining an organized reception area. The Front Desk Officer will be the first point of contact, creating a welcoming and professional environment for all visitors and staff.
Qualifications
- Strong interpersonal skills and the ability to communicate effectively with visitors, clients, and team members.
- Proficiency in reception-related tasks such as greeting guests, answering phone calls, and directing inquiries with professionalism.
- Experience in customer service, ensuring a friendly and helpful approach to addressing visitor and client needs.
- Familiarity with operating standard office equipment such as telephones, photocopiers, and printers.
- Skills in office administration, including maintaining records, scheduling appointments, and managing office supplies.
- Excellent organizational skills and attention to detail.
- Proficient in using office software such as Microsoft Office Suite.
- Previous experience in a similar role or a related administrative position is a plus.
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