ITSM Service Desk Engineer

1 week ago

Karachi, Sindh, Pakistan Alykas Full time 1,360,000 - 2,040,000 per year

Company Description

Alykas provides intelligent, end-to-end IT and cybersecurity solutions for mid-market and enterprise organizations. Our mission is to deliver measurable outcomes that reduce risk, enhance efficiency, and transform technology into a competitive advantage. We offer a comprehensive suite of services including Managed IT Services, Cloud & Data Center Solutions, IT Advisory & Consulting, and Cybersecurity Solutions. Our team of culturally aligned engineers ensures consistent, expert support tailored to meet the complex demands of today's businesses.

Overview

As an ITSM Service Desk Engineer at Alykas, you'll play a key role in delivering high-quality technical support to our clients—primarily knowledge workers—by resolving IT issues efficiently and professionally. This position requires strong expertise in both Windows and macOS environments, along with the ability to troubleshoot connectivity, software, and productivity application issues. Familiarity with cloud platforms like Azure, AWS, and Office 365, as well as networking and server administration, is essential.

Key Responsibilities

  • Provide technical support through phone, email, chat, and remote tools.
  • Troubleshoot OS-level issues, software installations, and configuration problems on Windows/macOS systems.
  • Resolve connectivity issues involving Wi-Fi, wired networks, VPNs, and remote desktop access.
  • Support Microsoft 365 applications including Outlook, SharePoint, and OneDrive.
  • Manage Active Directory tasks such as user provisioning, group policies, and permissions.
  • Assist with cloud services (Azure, AWS, Office 365) and server environments (Windows Server, VMware, Exchange).
  • Collaborate with Level 3 engineers to escalate and resolve complex technical issues.
  • Maintain accurate documentation in the ticketing system and contribute to internal knowledge bases.

Qualifications & Skills

  • 4–5 years of experience in IT support, preferably within a managed services environment.
  • Proficient in troubleshooting Windows/macOS systems and resolving common technical issues.
  • Strong understanding of networking protocols (TCP/IP, DNS, DHCP), VPNs, and remote access tools.
  • Experience with cloud platforms (Azure, AWS, Office 365) and server administration.
  • Familiarity with Active Directory, virtualization (VMware/Hyper-V), and Exchange Server.
  • Excellent communication skills with the ability to explain technical concepts to non-technical users.
  • Self-driven, organized, and capable of managing multiple priorities independently.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.

Benefits

  • Competitive salary based on experience.
  • Generous performance-based bonus program.
  • Comprehensive benefits package including health insurance and paid time off.
  • Collaborative work environment at world-class, state-of-the-art service delivery centers.
  • Company-sponsored career certifications to support your professional growth.
  • Unlimited lab access to help you deepen your technical expertise and hands-on skills.

Join Alykas and be part of a dynamic team that's redefining IT support excellence. Apply today and take the next step in your career

Job Type: Full-time

Pay: Rs120, Rs170,000.00 per month

Work Location: In person

  • Global ITSM

    2 weeks ago

    Karachi, Sindh, Pakistan ibex Full time 900,000 - 1,200,000 per year

    ibex. is seeking aChange Analystto support enterprise-wide change management initiatives, ensuring alignment with ITIL best practices and internal organizational standards. In this role, you will be responsible for overseeing and coordinating changes to the enterprise infrastructure including additions, modifications, and removals to ensure they are...

  • IT Service desk team lead

    2 weeks ago

    Karachi, Sindh, Pakistan HRSG Full time 1,500,000 - 3,000,000 per year

    HRSG - Innovative Business Solutions is actively looking for a competent & experienced IT desk service guy leading or supervising the service desk team, managing daily ticket queues in Jira Service Management and Maintaining accurate IT asset inventory (hardware, software, licenses) for one of our clients in pharmaceutical Industry.Position: Service Desk...

  • Service Manager

    5 days ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time 120,000 - 180,000 per year

    Inbox Business Technologies is looking for a highly skilled and experienced Service Manager to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM), proven expertise in ITIL practices, and hands-on experience with ITSM tools such as...

  • Service Manager

    4 days ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time 1,200,000 - 3,600,000 per year

    Inbox Business Technologies is looking for a highly skilled and experiencedService Managerto lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM), proven expertise in ITIL practices, and hands-on experience with ITSM tools such as...

  • Front Desk Officer

    2 weeks ago

    Karachi, Sindh, Pakistan Sarim Mumtaz Full time 300,000 - 600,000 per year

    Job Title: Front Desk OfficerCompany: Country Club Travel & Tours (Pvt) Ltd.Location: RJ Mall, Rashid Minhas Road, near Millennium Mall, Gulshan-e-Jamal, KarachiJob Description:We are seeking a Front Desk Officer to be the first point of contact for our company. The ideal candidate will be responsible for greeting visitors, handling incoming calls, and...

  • Front Desk Officer

    2 days ago

    Karachi, Sindh, Pakistan Liberty Books Pvt Ltd. Full time 250,000 - 500,000 per year

    Role DescriptionThis is a full-time on-site role for a Front Desk Officer at Liberty Books Pvt Ltd., located in Korangi Industrial Area, Karachi Division. The Front Desk Officer will be responsible for handling receptionist duties, providing excellent customer service, operating office equipment, and managing office administration tasks. Daily tasks include...

  • Front Desk Supervisor

    1 week ago

    Karachi, Sindh, Pakistan Imam Clinic Full time 900,000 - 1,200,000 per year

    Candidate Qualification:Bachelor's degree in Hospital/Healthcare Management, Business Administration, or equivalent.Candidate Experience:Minimum 1–3 years in hospital front desk operations, including 1 year in a supervisory role.Strong leadership and team management skills.Excellent communication, problem-solving, and conflict-resolution...

  • Front Desk Receptionist

    1 week ago

    Karachi, Sindh, Pakistan Akber Ali & Sons Full time 150,000 - 250,000 per year

    Company DescriptionAkber Ali & Sons (A&S) prides itself on offering state-of-the-art technology, top-quality products, and exceptional after-sales service. We provide comprehensive support solutions, including equipment recommendations, pre-delivery inspections, operational training, and maintenance, encompassing service contracts and spare parts...

  • Front Desk Officer

    2 weeks ago

    Karachi, Sindh, Pakistan Khud Muhafiz Full time $3,000 - $5,000 per year

    Company DescriptionKhud Muhafiz is dedicated to developing a nation that can protect itself from threats related to health and safety. Our mission is to teach the art of self-defense to every individual, including housewives, children, and senior citizens. We aim to empower individuals by equipping them with the necessary skills to protect themselves and...

  • Front Desk Officer

    2 weeks ago

    Karachi, Sindh, Pakistan Midciti Hospital Full time 400,000 - 800,000 per year

    We are seeking a Front Desk Officer to join our hospital team. The ideal candidate must have prior experience working in the healthcare sector and be skilled in handling front desk responsibilities with professionalism and accuracy.Responsibilities:Greet and welcome patients and visitors in a friendly and professional manner.Answer and direct incoming calls...