Customer Service Representative

4 days ago


Karachi, Sindh, Pakistan Sanaulla Store Full time 156,000 - 780,000 per year

Position: Customer Service Representative

Experience: Minimum 1 year

Location: Tariq Road, Karachi

About the Role:

We are looking for a Customer Service Representative to join our team at Sahane. The ideal candidate will be responsible for providing excellent customer support, managing inquiries, and ensuring a positive customer experience both online and in-store.

Key Responsibilities:

  • Handle customer inquiries via phone, WhatsApp, email, and social media.
  • Provide accurate information regarding products, prices, and order status.
  • Coordinate with internal departments to resolve customer issues promptly.
  • Maintain records of customer interactions and follow up as needed.
  • Handle exchanges, complaints, and after-sales support professionally.

Requirements:

  • Minimum 1 year of customer service experience, preferably in retail or e-commerce.
  • Excellent communication and problem-solving skills.
  • Strong command of English and Urdu.
  • Proficient in MS Office and comfortable using online platforms.
  • Positive attitude, patience, and the ability to handle pressure.

Working Hours: Full-time (on-site at Tariq Road, Karachi)

Kindly send relevant resumes at & with the subject "Customer Support Representative"

Job Type: Full-time

Pay: Rs30, Rs65,000.00 per month

Work Location: In person



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