Customer Service Representative

3 days ago

Karachi, Sindh, Pakistan Family Builders and Developers Full time 900,000 - 1,200,000 per year

Hiring - Customer Service Representative

We are seeking a proactive Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage tasks in a timely and efficient manner.

RESPONSIBILITIES:


• Proactively engage with customers through phone, email, and chat support.


• Handle inbound and outbound calls professionally and promptly.


• Invite a set number of potential clients to the office and site for a brief discussion about the project on a daily basis.


• Follow up with the potential clients on a daily basis.


• Resolve customer inquiries, issues, and complaints in a timely manner.


• Maintain accurate records of customer interactions and transactions.


• Build and nurture positive relationships with clients to increase satisfaction and loyalty.


• Identify customer needs and provide appropriate solutions or escalate when necessary.


• Collaborate with sales and marketing teams to ensure smooth customer journeys.


• Continuously seek feedback and suggest process improvements.


• Meet or exceed performance metrics and KPIs.

REQUIREMENTS:

Education:


• Bachelor's degree (required)

Experience:


• Minimum 3 years of experience as a Customer Service Representative or in a client-facing role.

Skills:


• Excellent verbal and written communication skills.


• Proactive and confident in handling customer interactions.


• Strong time management and multitasking abilities.


• Exceptional interpersonal skills with a focus on relationship building.


• Ability to work independently as well as collaboratively within a team.


• Experience in telesales or outbound calling.

Multitasking ability in a fast-paced environment.


• Attention to detail and problem-solving skills.


• Team player with a collaborative attitude.


• Must be Proficient in English.

Technical Proficiency:


• Familiarity with customer service tools, CRM systems, and Microsoft Office.

How to Apply:

Submit your application directly through our portal or via email.

Online Application:


• Apply via our official portal:

Email Submission:


• Send your CV and cover letter to:

Location: Near Lucky One Mall, Karachi.

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