Customer Service Representative

3 days ago

Karachi, Sindh, Pakistan Family Builders and Developers Full time 900,000 - 1,200,000 per year

Hiring - Customer Service Representative

We are seeking a proactive Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage tasks in a timely and efficient manner.

RESPONSIBILITIES:


• Proactively engage with customers through phone, email, and chat support.


• Handle inbound and outbound calls professionally and promptly.


• Invite a set number of potential clients to the office and site for a brief discussion about the project on a daily basis.


• Follow up with the potential clients on a daily basis.


• Resolve customer inquiries, issues, and complaints in a timely manner.


• Maintain accurate records of customer interactions and transactions.


• Build and nurture positive relationships with clients to increase satisfaction and loyalty.


• Identify customer needs and provide appropriate solutions or escalate when necessary.


• Collaborate with sales and marketing teams to ensure smooth customer journeys.


• Continuously seek feedback and suggest process improvements.


• Meet or exceed performance metrics and KPIs.

REQUIREMENTS:

Education:


• Bachelor's degree (required)

Experience:


• Minimum 3 years of experience as a Customer Service Representative or in a client-facing role.

Skills:


• Excellent verbal and written communication skills.


• Proactive and confident in handling customer interactions.


• Strong time management and multitasking abilities.


• Exceptional interpersonal skills with a focus on relationship building.


• Ability to work independently as well as collaboratively within a team.


• Experience in telesales or outbound calling.

Multitasking ability in a fast-paced environment.


• Attention to detail and problem-solving skills.


• Team player with a collaborative attitude.


• Must be Proficient in English.

Technical Proficiency:


• Familiarity with customer service tools, CRM systems, and Microsoft Office.

How to Apply:

Submit your application directly through our portal or via email.

Online Application:


• Apply via our official portal:

Email Submission:


• Send your CV and cover letter to:

Location: Near Lucky One Mall, Karachi.

  • Customer Service Representative

    1 week ago

    Karachi, Sindh, Pakistan ALZOHAIB Full time

    Company DescriptionALZOHAIB Textile is one of Pakistan's leading textile conglomerates, with over three decades of experience in producing high-quality fabric. Renowned for innovation and traditional yet elegant designs, our in-house brands are extremely popular. We offer a diverse range of products catering to all societal classes, including brands like...

  • Customer Service Representative

    18 hours ago

    Karachi, Sindh, Pakistan Riuman International Full time 250,000 - 750,000 per year

    Company DescriptionAt Riuman International, we are dedicated to pursuing customer satisfaction as our prime goal. We are committed to providing quality products that meet customer requirements. Our management system is designed to ensure continuous improvement, strengthening our actions and results. We ensure that our policy principles are well-known,...

  • Customer Service Representative

    1 week ago

    Karachi, Sindh, Pakistan Haazir Technologies Full time

    Company DescriptionHaazir Technologies provides a gamified platform to help users find and connect with household staff easily. With features like easy swiping, instant messaging, and trusted matches, Haazir ensures a seamless and efficient hiring process. Our platform is designed to make finding reliable household staff quick and convenient.Role...

  • International Customer Service Representative

    1 week ago

    Karachi, Sindh, Pakistan BTCM Consulting Full time 300,000 - 500,000 per year

    Company DescriptionBTCM Consulting is a leading consulting firm specializing in providing innovative solutions and essential services to businesses within the retail and convenience store industry. With a steadfast commitment to excellence, the firm partners with clients to ensure their financial success, operational efficiency, and security. BTCM Consulting...

  • Customer Service Representatives

    3 days ago

    Karachi, Sindh, Pakistan Arthur Lawrence Pakistan Full time $10,000 - $20,000 per year

    Arthur Lawrence is looking for Customer Service Representativesto join our dynamic team supportingU.S.-based clients.If you're a motivated individual with excellent communication skills and a passion for customer experience, we'd love to hear from youKey ResponsibilitiesHandle inbound and outbound calls for U.S. or Canadian voice campaignsDeliver exceptional...

  • Customer Service Representative

    6 days ago

    Karachi, Sindh, Pakistan Techno Freight Pakistan (Pvt) Ltd. Full time 40,000 - 60,000 per year

    Company DescriptionTechno Freight Pakistan (Pvt) Ltd. benefits from extensive business relationships with shipping and airlines to provide clients with competitive rates and exceptional services. The company specializes in facilitating international shipments for both imports and exports. With a focus on customer satisfaction, Techno Freight Pakistan ensures...

  • Customer Service Representative

    4 days ago

    Karachi, Sindh, Pakistan Straight Technologies Full time 180,000 - 360,000 per year

    We are seeking an energetic and articulate Customer Service Representative (CSR) to join our team, working for a leading UK-based furniture company. If you possess excellent fluency in English and a passion for resolving customer issues, this is the role for you.Key Responsibilities:Answer incoming calls from UK customers and address their inquiries...

  • International Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan IBEX Global Full time 1,380,000 per year

    This is a full-time on-site role located in Karachi Main shah re faisal. All we need a candidate having proficiency in English speaking skills.The Customer Service Representative will be responsible for handling customer inquiries, resolving problems, providing information, processing orders, and interacting with customers via various channels such as phone,...

  • International Customer Service Representative

    2 weeks ago

    Karachi, Sindh, Pakistan Surl Tech Full time 400,000 - 600,000 per year

    We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring outstanding service, resolving issues efficiently, and maintaining customer satisfaction.Key Responsibilities:.Handle incoming customer inquiries via phone, email,...

  • Customer Service Representative

    1 week ago

    Karachi, Sindh, Pakistan Taraki Full time 300,000 - 600,000 per year

    This job is with Fulcrum, an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.Job Description:We are looking for a Customer Service Representative to join our team in the banking...