Data Analyst

3 days ago

Karachi, Sindh, Pakistan ibex Full time

ibex
, for one of its global clients, is currently hiring for
Analyst, Supply Chain Operations
role
.
The role is responsible for owning the day-to-day delivery of key
operational processes
within the
Non-Mobile Supply Chain
, covering product categories such as laptops, tablets, TVs, white goods, and general consumer electronics. The position supports
Operations Managers
by enhancing existing
operational processes
, identifying opportunities to streamline workflows, and taking ownership of improvement plans to
support volume growth
,
operational efficiency,
and
vendor centralization.

Key Responsibilities

  • Own and manage day-to-day Non-Mobile Supply Chain processes to ensure a seamless customer claims experience, including resolving client escalations and supporting vendors with unforeseen issues.
  • Design, maintain, and improve processes that deliver an optimal claims experience for customers across all Non-Mobile categories.
  • Maintain KPI analysis and tracking dashboards for Non-Mobile service delivery, including service cost and outcome analysis, while contributing to ongoing improvements in reporting tools.
  • Conduct ad hoc commercial and operational analysis using data sources such as Excel, SQL, and other analytical tools.
  • Work closely with the Non-Mobile Vendor Management team to ensure processes are consistent, scalable, and optimized for cost and efficiency across all product categories, including support with Vendor and Partner QBRs.
  • Identify operational weaknesses across service delivery and cost performance to support long-term strategy and short-term operational goals.
  • Partner with contact centers to implement and manage changes to agent and operator-level processes.
  • Collaborate with the Technical Team to identify improvements or errors within existing vendor integrations.
  • Work alongside vendors to design, update, and deliver key processes while addressing issues impacting customer service.
  • Update and maintain a holistic list of SQT device SKU listings.

Skills, Experience & Knowledge

  • Bachelor's degree in supply chain
    , Data Analytics, Computer Science, or a related field
    .
  • 2–3 years' experience as a Data Analyst (preferably in
    Supply Chain domain
    ).
  • Strong analytical skills with the ability to interpret large datasets and deliver actionable insights.
  • Self-driven, proactive, detail-oriented, and outcome-focused, with a strong ability to work collaboratively as part of a team.
  • Experience managing operational processes and delivering operational efficiency improvements.
  • Experience working with international and remote teams.
  • Fluency in English with strong PowerPoint presentation capabilities.
  • Advanced knowledge of Excel, SQL, and Salesforce.

Preferred Technical Expertise

  • Experience with Power BI, Tableau, and API integrations.
  • Python and data scraping capabilities.

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