Officer Sales Operations

2 weeks ago

Islamabad, Islamabad, Pakistan Ufone 4G Full time 104,000 - 130,878 per year

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

To ensure accurate and timely management of sales, commercial, and digital channel operations (including Retail, Joint Shops, Backend Departments, and Digital Partners). This involves efficient resolution of daily/weekly complaints, management of manual deposits and adjustments, reconciliation and reporting, as well as handling exceptional or bulk adjustments as per SOPs and management directives. The role also requires flexibility to manage additional workload and provide extended support during late hours when necessary.

HOW CAN YOU EXPRESS YOUR TALENT

  • Ensure error-free handling of daily/weekly complaints from sales and digital channels, with accurate posting of adjustments (where applicable) and timely closure or response within defined TAT.
  • Manage multiple daily/weekly manual deposits and adjustments with timely reconciliation and reporting. Handle exceptional or bulk adjustments in line with SOPs and management guidance.
  • Ensure timely creation and blocking of franchise, retailer, and internal staff IDs. Manage complaint closures or provide responses via email.
  • Provide extensive support to management, sales, commercial, revenue assurance, and digital teams. Perform multiple daily/weekly reconciliations and generate reports of activities completed or as required by management. Demonstrate flexibility to take on additional workload, including extended hours when needed.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

  • BBA / MBA Finance / M COM / ICMA

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

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