Assistant Manager – Voice

1 day ago

Lahore Ismail Nagar, Pakistan King Revolution Inc Full time

The Assistant Operations Manager oversees daily operations across technical, routing, NOC, swaps, and commercial teams to ensure efficient VoIP service delivery. This role focuses on cross-functional leadership, performance tracking, team development, issue resolution, and continuous improvement, ensuring KPIs and SLAs are consistently met.

KEY RESPONSIBILITIES:

Leadership and Team Oversight:

· Supervise and support department leads including Routing, NOC, Commercial, Swaps, Testing, and Training teams.

· Assign responsibilities, ensure role clarity, and maintain accountability across departments.

· Coach team leads and potential future leaders to prepare them for delegation and vertical growth

Performance Monitoring & Reporting:

· Oversee daily operations and traffic performance.

· Monitor KPIs for Each role in Each Department.

· Review reports and dashboards regularly to identify trends and resolve bottlenecks.

SWAP & Routing Coordination:

· Coordinate with the Market Maker and Swaps Manager to ensure optimized route management and minimal loss.

· Manage commercial swap strategies to maximize profit and quality.

Process Development & Optimization:

· Design, implement, and improve SOPs for NOC (Voice), troubleshooting, Market maker and swaps workflows.

· Streamline interdepartmental processes and promote documentation practices.

Vendor & Customer Operations:

· Oversee provisioning, rate updates, and coordination with customers/vendors for technical, commercial requirements and billing (Offset/net off)

· Supervise resolution of escalated issues from clients or vendors.

Training & Development:

· Identify skill gaps and ensure regular training cycles through the Training Manager.

· Promote continuous learning and knowledge documentation across teams.

Meeting & Communication:

· Lead daily stand-ups, weekly strategy sessions, and department syncs.

· Represent Operations in cross-functional or executive meetings.

Crisis Handling & Escalation:

· Act as the point of escalation for technical outages, critical customer/vendor concerns, and interdepartmental conflicts.

· Ensure 24/7 service continuity by coordinating emergency responses.

Job Type: Full-time

Pay: Rs130, Rs150,000.00 per month

Work Location: In person

  • Assistant Operations Manager

    1 week ago

    Lahore Ismail Nagar, Pakistan King Revolution Inc Full time 1,560,000 per year

    The Operations Assistant Manager is responsible for overseeing all day-to-day activities across technical, routing, NOC, swaps, and commercial departments to ensure seamless VoIP service delivery. This role involves cross-functional leadership, performance monitoring, team development, issue resolution, and continuous process improvement. The Operations...

  • Assistant Manager – VoIP Service Operations

    1 day ago

    Lahore Ismail Nagar, Pakistan King Revolution Inc Full time

    The Operations Assistant Manager is responsible for overseeing all day-to-day activities across technical, routing, NOC, swaps, and commercial departments to ensure seamless VoIP service delivery. This role involves cross-functional leadership, performance monitoring, team development, issue resolution, and continuous process improvement. The Operations...

  • Office Manager

    1 day ago

    Lahore Ismail Nagar, Pakistan iVision IT Hub Full time

    pls read before you apply, we are located in Punjab Society Lahore, near chungi amar sadhu, office timing is 10 am to 7pm. apply only if you are above 24 and have relevant experince.From 23, PKR) per month up-to 35kJob description:looking for PA/Secretary who is experienced in managing office, records, knowledge of book keeping/accounts.this job will require...

  • Hiring: HR Manager

    2 weeks ago

    Lahore Ismail Nagar, Pakistan Quality Estimation LLC Full time 360,000 - 720,000 per year

    Hiring: HR ManagerWe are looking for a fresh or junior HR Manager to join our teamPosition: HR ManagerSalary: 30, ,000 (Based on skills & performance)Work Days: Monday to Friday (Saturday & Sunday Off)Timing: 9:00 AM - 6:00 PMLocation: Chungi Amer Sidhu, Main Ferozpur Road, LahoreCandidates near to the office location will be...

  • Junior Business Analyst

    1 week ago

    Lahore Ismail Nagar, Pakistan King Revolution Inc Full time 600,000 - 720,000 per year

    We are looking for a motivated and detail-oriented Junior Business Analyst to support our mobile app product team. In this role, you will assist in the product development lifecycle, from gathering requirements to testing and performance monitoring. This is a great opportunity for a recent graduate or early-career professional to grow in the mobile app...

  • HR Intern

    1 week ago

    Lahore Ismail Nagar, Pakistan King Revolution Inc Full time 250,000 - 750,000 per year

    Job Title: HR InternLocation: Onsite – 4C Bankers Society, LahoreDepartment: Human ResourcesDuration: 3 MonthsJob Summary:We are looking for a proactive and detail-oriented HR Intern to join our Human Resources team. The intern will support daily HR operations, assist in recruitment, employee engagement, and documentation processes, and gain hands-on...

  • Support Executive – Non-Voice

    1 week ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 480,000 - 540,000 per year

    Job Description:We are looking for an experienced Support Executive (Non-Voice – Email) to join our customer service team. The ideal candidate should have prior experience in a call center environment and excellent written communication skills to handle customer queries through email in a professional manner.Responsibilities:Manage customer inquiries and...

  • Business Analyst

    7 days ago

    Lahore Ismail Nagar, Pakistan King Revolution Inc Full time 800,000 - 1,200,000 per year

    Job Overview:We are looking to hire a Business Analyst to support the Product Department by driving requirement gathering, refining user flows, and ensuring clear communication between stakeholders. The ideal candidate will have solid experience working with product and development teams in the FinTech space and will play a key role in translating business...

  • Junior Data Analyst

    1 week ago

    Lahore Ismail Nagar, Pakistan King Revolution Inc Full time 600,000 - 720,000 per year

    We are looking for a detail-oriented Junior Data Analyst to join our analytics team. The role involves collecting, cleaning, analyzing, and visualizing data to support business decisions. The ideal candidate should have a strong analytical mindset, a good grasp of data tools, and a willingness to learn and grow within a fast-paced environment.Key...

  • Assistant Manager

    1 week ago

    Lahore, Punjab, Pakistan Giraffe Pakistan Full time 800,000 - 1,200,000 per year

    Company Description:We are an idea space driven by cultural experiences, creating dynamic cross-cultural collaborations through music, art, and storytelling. Our love for creating art ensures that we strive to be light years away from the run of the mill. Our love of heart includes Coke Studio Season 14 & 15, Nescafe Basement 5, PSL 6 Groove Mera and many...