Project Manager

2 weeks ago

Lahore, Punjab, Pakistan Midcreatives Full time $104,000 - $130,878 per year

On-site | Full-Time

About us:

We are a growing YouTube content agency with a strong reputation built over three years on Upwork, featuring excellent client reviews and consistent monthly growth.

Key responsibilities:

Client management & communication:

  • Serve as primary point of contact for all agency clients
  • Manage client onboarding, expectations, and ongoing relationships
  • Conduct regular check-ins and progress updates
  • Handle client feedback and ensure satisfaction
  • Resolve any client issues or concerns promptly

Project management:

  • Oversee all YouTube projects from initiation to completion
  • Coordinate project timelines and deliverables
  • Ensure quality standards are met across all services
  • Manage project budgets and resource allocation
  • Implement and improve operational processes

Team leadership & coordination

  • Manage remote team of video editors, script writers, and designers
  • Assign tasks and monitor team performance
  • Conduct team meetings and provide feedback
  • Ensure consistent quality across all team outputs
  • Handle team scheduling and workflow optimization

Business development

  • Develop and execute client acquisition strategies beyond Upwork
  • Create outreach campaigns for potential clients
  • Identify new business opportunities and partnerships
  • Maintain and grow our client pipeline
  • Represent the agency professionally in all interactions

Required qualifications

  • 3+ years of operations management experience
    , preferably in digital marketing or creative agencies
  • Proven experience with the YouTube ecosystem
  • understanding of automation, content creation, and channel growth
  • Strong project management skills
    with experience managing remote teams
  • Excellent English communication skills
    (written and verbal)
  • Client relationship management experience
    with demonstrable results
  • Business development and outreach experience
  • Proficiency with project management tools (Asana, Trello, , etc.)
  • Experience with CRM systems and client communication platforms

Preferred qualification

  • Previous experience in YouTube marketing or content creation industry
  • Familiarity with Upwork and other freelancing platforms
  • Experience scaling service-based businesses
  • Knowledge of YouTube SEO and analytics
  • Background in managing creative teams (editors, designers, writers)

What we offer

  • Competitive salary
    based on experience and results
  • Performance bonuses
    tied to agency growth and client satisfaction
  • Full autonomy
    to run operations and implement improvements
  • Flexible remote work
    with results-focused culture
  • Professional development
    budget for relevant courses and certifications
  • Direct collaboration with the founder on strategic initiatives

Success metrics

  • Client retention rate and satisfaction scores
  • Project delivery timelines and quality standards
  • Team productivity and satisfaction
  • New client acquisition outside of Upwork
  • Overall agency revenue growth

Application process

Please submit:

  1. Detailed resume
    highlighting relevant operations and YouTube industry experience
  2. Cover letter
    explaining your approach to managing operations for a YouTube agency
  3. Case study or examples
    of successful project management or team leadership
  4. References
    from previous operations or management roles

Next Steps:
Qualified candidates will be invited for a video interview to discuss their experience and vision for growing our YouTube agency operations.

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