Customer Service Representative

6 days ago

Lahore, Punjab, Pakistan Inteliqo Full time 1,200,000 - 2,400,000 per year

As a
Customer Service Representative
, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You'll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.

Key Responsibilities:

  • Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
  • Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
  • Provide support during guest stays by troubleshooting and escalating issues as needed
  • Communicate with property owners regarding updates, concerns, or service needs
  • Assist with various administrative projects as assigned by management
  • Maintain accurate records of guest and owner interactions in company systems
  • Collaborate with internal departments to ensure smooth guest and owner experiences
  • Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)

Requirements:

  • Proven experience in a customer service or call center role, preferably in hospitality or property management
  • Confident handling a high volume of calls and resolving issues with professionalism and empathy
  • Experience using RingCentral or similar VoIP phone systems
  • Strong verbal and written communication skills
  • Comfortable working independently and managing multiple tasks
  • Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)
  • Detail-oriented with strong organizational skills
  • Positive attitude and a team-oriented mindset

Preferred Qualifications:

  • Experience in short-term rental or vacation rental management
  • Familiarity with property management software (especially Streamline)
  • Bilingual abilities are a plus

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