German-Speaking Call Center

1 week ago


Karachi, Sindh, Pakistan Fulcrum Pvt. Limited Full time 100,000 - 110,000 per year

Fulcrum Pvt Ltd is looking for a "
German-Speaking Call Centre (IT Sector) "
for our leading client.

Job Responsibilities of a German-Speaking Call Centre Candidate:

Salary Budget : 100,000 to 110,000

Timing : 12:30 PM to 09:30 PM

  1. Customer Support: Respond to customer inquiries via phone, email, or chat in fluent German, addressing issues related to products, services, or account management.

  2. Issue Resolution: Troubleshoot and resolve customer complaints or technical problems efficiently, escalating complex cases when necessary.

  3. Information Provision: Provide accurate information about products, services, policies, or promotions in German, ensuring clarity and professionalism.

  4. Order Processing: Assist with order placements, cancellations, refunds, or exchanges, ensuring accurate data entry in customer management systems.

  5. Language Proficiency: Communicate fluently and professionally in German (written and spoken), with clear pronunciation and cultural awareness.

  6. Customer Relationship Management: Build rapport with customers to enhance satisfaction and loyalty, maintaining a polite and empathetic tone.

  7. Team Collaboration: Work with colleagues or supervisors to share feedback, improve processes, or address recurring customer issues.

  8. Compliance: Adhere to company policies, data protection, and call centre protocols while handling sensitive customer information.

  9. Multitasking: Manage multiple inquiries simultaneously, prioritizing tasks while maintaining quality and efficiency.


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