Assistant Manager Operations

1 week ago

Islamabad F Markaz, Pakistan Fun City Full time 420,000 - 840,000 per year

Responsibilities:

  • Delegating tasks to Team Leaders and staff.
  • Ensure proper training of all kinds that are required.
  • Operations Supervisor/Operations Manager in all tasks.
  • Monitoring the team's performance.
  • Assisting the team by performing the tasks with them.
  • Helping with training and development of staff in customer services.
  • Handling complaints (from both staff and customers).
  • Helping to hire new staff.
  • Developing weekly floor reports and to keep statistics.
  • Shelving situations change daily, and they should be expected to assess the situation and act appropriately.
  • Supervise the floor and day to day operations of the center.
  • Implement FEC open and closing operations as guided by the Manager.
  • Ensure that the operation floor is safe, clean, well-staffed and conductive for family fun.
  • Strictly adhere to the instructions provided by operation manager and translate such instruction into effective performance.
  • Ensure that the shift staff provides the highest levels of consistent, prompt and courteous customer service.
  • Ensure that all the FEC units on the floor are performing effectively.
  • Prepare purchase requisitions for supplies on an as required basis in the prescribed format.
  • Implement and interpret polices and procedure to the staff, perform effective staff evaluation and make terminating and disciplinary recommendation.
  • Reporting to senior management / personnel when require.
  • Assist other department to maintain and enhance better performance for company to ensure high quality production.
  • Monitor all sales at hourly basis and manage all communication with sales staff.
  • Strictly monitor the staff in terms of punctuality, adherence to following shift schedules, hygiene and physical appearance in terms of professionalism.
  • Give refresher Customer Service Trainings from time to time to existing staff and new hires.

Job Location: Fun City, 4th floor, Centaurus Mall F-8 Islamabad.

Job Type: Full-time

Work Location: In person

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