AI Automation Engineer

About Blue HealthBlue Health builds healthcare technology and select complementary products that make a real difference. We move fast, learn continuously, and care deeply about the people who use our products and the teammates who build them.The OpportunityYou'll partner closely with our clinical team to understand real-world workflows and eliminate manual, error-prone steps.You will design, ship, and maintain pragmatic automations using the best tool for the job RPA, scripts, APIs, or lightweight AI assistants while treating reliability, security, and ROI as first-class concerns.Excellent communication is essential: you'll interview stakeholders, map processes, translate needs into technical specs, and train teammates to self serve safely.What You'll DoMap pain points: Interview clinical and ops stakeholders to identify high impact, automatable workflows; create simple process maps.Ship automations fast: Build, test, and deploy automations using your preferred stack (RPA, Python/JavaScript scripts, API integrations).Integrate tools: Connect and orchestrate workflows across Airtable, Jira, OpenPhone, and email (IMAP/SMTP), using APIs and webhooks where available.AI enablement (tool agnostic): Apply LLMs and AI utilities where appropriate (summarization, routing, classification, doc parsing), with guardrails and redaction to protect PHI/PII.Monitor & iterate: Add logging, alerting, retries/idempotency, and basic SLOs; refine flows using usage data and stakeholder feedback.Document & train: Create concise SOPs and short walkthroughs so nontechnical teammates can safely self serve.Track ROI: Quantify hours saved, cycle time reductions, error rate improvements, and value delivered for each automation.Security & compliance: Use least privilege access, secret management, and auditability; align with HIPAA/SOC 2 practices.Systems you'll work withAirtable (operations data, case tracking)Jira (tickets, escalations, oncall workflows)OpenPhone (call/voicemail events, routing, summaries) Email (triage, routing, auto responses, ticket creation)Must-have QualificationsProven experience building workflow automations using a mix of RPA, scripts, and API/webhook integrations.Proficiency in Python and/or JavaScript for custom nodes, API wrappers, and data transformations.Solid grasp of REST APIs, OAuth, webhooks, and email protocols (IMAP/SMTP); comfort handling pagination and rate limits.Excellent communication: can interview users, clarify requirements, and write clear SOPs/technical specs.Tool agnostic mindset: capable with options like UiPath/Power Automate/Make/Zapier/n8n or custom code choose what fits the problem.Ownership bias: able to scope, deliver, monitor, and iterate quickly with stakeholders.Familiarity with vector databases and LLM orchestration frameworks (LangChain/LlamaIndex); retrieval augmented generation.Web automation skills (Playwright/Selenium) where no API exists.Event driven patterns and simple job queues.Nice to haveHealthcare integrations (FHIR/HL7, EHR/EMR) or prior PHI safe data handling.UpToDate awareness of the AI/automation ecosystem; ability to evaluate and adopt emerging tools (OpenAI, Azure OpenAI, Anthropic, Google, opensource models via Ollama/vLLM, etc.).Expected KPIs / first 90 days- Manual hours eliminated: 150+ (aggregate across clinical workflows)- High impact automations shipped: 3 in production- Internal NPS (automation satisfaction): 8/10 from stakeholders- Playbooks created: 100% of automations have SOP + short walkthroughReliability: < 1% failed runs (7day rolling) with alerting and runbooksBenefitsLearning budgetLife insuranceTheft insurance