Research Manager

We are looking for an experienced, effective and highly motivated research manager to oversee implementation of a few mixed methods projects in Sindh, Pakistan. You are an experienced, Urdu-speaking researcher who can execute complex fieldwork and effectively manage multiple data collection vendors across multiple countries and design gender-sensitive qualitative and quantitative research. You will lead efforts to deliver quick, exceptionally reliable, ethically and sensitively collected, and high quality data to answer key open questions in the field of reproductive health, immunization, and innovations in data collection.

Past experience in qualitative AND quantitative research design and execution a must; experience with family planning, reproductive or immunization a plus. Experience with user research and tech adaptation to context is also a plus.

Surgo Health aims to revolutionize the effectiveness of healthcare by understanding people's behavior at the individual level. We have extensive experience collecting behavioral data to deeply understand health behaviors and shape precise interventions. We are a small, agile team made up of technologists, data scientists, behavioral scientists, and health experts with offices in Delhi, London, and DC but our employees work from all around the world.

Research Management and Program Coordination

• Lead relationship management and coordination with in-country data collection agency
• Ensure high quality respondent recruitment, data collection, and documentation
• Support in developing and evaluating novel digital recruitment strategies, including accessing high quality contact databases
• Play a critical role in overseeing selection of interviewers and enumerators and ensuring they are trained and implement fieldwork
• Liaise with technical team of behavioral and research scientists to develop research protocol and implementation fidelity plan
• Accompany field teams on-field and closely shadow work to gather high quality data and insights
• Support insight generation and implications for interventions alongside core technical team
• Support dissemination of research findings to partners and government stakeholders

Research Operations

• Draft field operation plans, training modules, discussion guides, research protocols
• Manage the relationship with data collection agency on a day to day basis
• Ensure high quality training of interview and survey teams on quantitative and qualitative methods to ensure high quality data collection
• Manage coordination and relationship with research implementation teams
• Support detailed photo, video, and written documentation for all research
• Oversee fieldwork implementation to ensure data quality; develop data quality protocols
• Identify
• Support development/modification of data collection instruments as directed by the team
• Devise data quality audit methods and reports and take corrective actions to ensure excellent data quality

• 5-7 years' work experience in executing research (qualitative & quantitative); experience in development sector research preferred
• Fluency in Urdu and English, other local languages desired
• Expertise in coding in NVivo, STATA/R and advanced Excel; familiarity with GitHub for collaborative version control
• Excellent communication (written, verbal and visual presentation) skills
• Experience in the planning and execution of field research, developing training materials and data quality monitoring processes
• Experience in management of mobile based application/software for data collection
• Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure, multicultural environment
• High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word
• High level of proficiency with research methods

• Fantastic, fun and collaborative colleagues; opportunity to solve tough challenges in healthcare
• Ability to be entrepreneurial and tremendous opportunities for growth
• Public Benefit Corporation with an impact and equity mission

Surgo Health is committed to fair, equitable, and transparent practices. Compensation packages are based on several factors such as skill set, prior relevant experience, education, certifications, and market considerations. In addition to base compensation, individuals may be eligible for annual performance-based bonuses and equity (if applicable). We aim to pay salaries that are competitive, benchmarked against companies that are similar in stage, size, and market to Surgo Health. Our recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant role during the hiring process.

Our hiring philosophy

We hire for passion and core competencies.

We look for problem-solvers and lateral thinkers.

We love it if you have done different things with your time.

If you think you are ideal for this position, write to us even if your experience doesn't match all the requirements listed above.

Equal Opportunity and Diversity Policy

Surgo believes a diverse, inclusive staff makes a stronger team and more impactful organization and we are committed to building and developing this team and environment. Qualified people of all races, ethnicities, cultures, ages, sex, genders, sexual orientation, gender identities and expressions, languages, social class, marital status, religions, veterans status, and disabilities are strongly encouraged to apply.

Surgo Health is a human-centric AI company that delivers the deepest understanding of human behavior to power better health for all.

A life-saving drug or treatment is of no use if people don't take it. Surgo Health believes that a complete understanding of what drives people's behavior – and how their context impacts them – is critical to ensure every person lives a healthy life. Our proprietary data and AI-technology platform produce fit-for-purpose intelligence, analytics, and recommendations that enable our partners to deliver more equitable, efficient, and cost-effective programs that improve health outcomes across the globe.

Our world-class team of healthcare experts and scientists use behavioral science, data science, and artificial intelligence to build innovative, scalable solutions that power patient-centric care and improve outcomes. We are a growing team with ambitious plans, and we're searching for top-class talent who want to roll up their sleeves and dive into a fast-paced, entrepreneurial environment.

As a DC-based start-up with a global footprint, this is a fantastic opportunity for someone who thrives in start-up culture and wants to help shape the future of healthcare delivery in low- and middle-income countries (this will be role specific). We believe our solutions can make healthcare more effective, personalized, equitable, and drive impact at scale.