Call Center Agent
13 hours ago
As an Expert Call Center Agent, you'll provide advanced customer service and technical support, handling complex inquiries and troubleshooting issues. Your goal is to resolve customer concerns quickly, ensuring high satisfaction and efficient service.
Key Responsibilities:
- Customer Support: Handle inbound/outbound calls, resolving complex inquiries and technical issues.
- Technical Assistance: Guide customers through troubleshooting and product setups.
- Problem Resolution: Resolve escalated issues with prompt and thorough solutions.
- Documentation: Log interactions and issues in CRM systems accurately.
- Customer Education: Provide product guidance to enhance user experience.
- Quality Assurance: Follow company standards for service quality and improvement.
Skills & Qualifications:
- Experience: 3-5 years in customer service or call centers, handling escalated issues.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to resolve issues independently and efficiently.
- Technical Skills: Familiarity with CRM software and troubleshooting tools.
- Customer Focus: Patience, empathy, and a customer-centric attitude.
Job Type: Full-time
Work Location: In person
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