executive network performance and analytics

4 days ago

Islamabad, Islamabad, Pakistan Zong Business Solutions Full time 30,000 - 60,000 per year

Job Purpose: The role requires performing the necessary tasks to analyze network performance to enable teams and management with Insights. The position would also require working closely with internal and external stakeholders to design, optimize and implement processes and is able to add controls for network improvement. Job Responsibilities:

  • Handles routine tasks related to Radio NOC Network Performance and performs
  • L-1 troubleshooting of customers complaints against Coverage, Data, SMS, Quality and IR services.
  • Monitors network performance in real-time to isolate faults in Radio Networks.
  • Monitors Service as well as Application level KQIs from SmartCare to gauge user experiences and corelates KPIs and KQIs in an event of degradation.
  • Escalates network performance issues to peer teams and technical management in a timely manner according to agreed SLAs.
  • Coordinates effectively with level 3 teams for root-cause analysis (RCA).
  • Performs post activity analysis and highlights degradations in KPIs/KQIs if any.
  • Complies with department's Standard Operating Procedures (SOPs) during the execution of tasks and carrying out all job-related duties.
  • Analyses incoming customer complaints in accordance to handling MOPs and engages relevant L3 teams where required. Conducts in-depth analysis of RAN KPIs in case of bulk complaints reported from CC Helpdesk and engages relevant ND teams.
  • Correlates service degradation with network faults at Transport layer or at Core nodes and shares degraded KPIs / KQIs while referring to concerned team for rectification.
  • Coordinates closely on pending issues within technology teams and provides update to commercial teams in time. Understands dynamics of SOC (Service Operations Centre) and CEM (Customer Experience Management) in an integrated environment.

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education: Minimum Bachelors in Engineering (Electrical/Electronics/Telecommunication) is required

Work Experience: Minimum 2-5 Years of experience is required Skills - Generic:

  • The ability that can produce service-level impact understanding of ongoing network events
  • Problem-solving and analytical skills with a structured approach to questioning and adoption of a logical methodology
  • Ability to remain focused with the understanding of prioritizing and importance task
  • Ability to work efficiently as an independent individual while contributing to the teams' overall performance
  • Ability to adapt and manage issues with a strong sense of urgency and pro-activeness Ability to motivate groups to meet and exceed expectations

Skills - Job Specific:

  • Must have a comprehensive understanding of 3GPP standards for Network Entities (NEs), Protocols and Key Performance Indicators (KPIs)
  • Must be highly proficient in operating MS Office Suite (Excel, PowerPoint, Word, etc.)
  • Must be proficient in Tableau/Power BI Knowledge of other data analytical tools and data science

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