Manager Network Performance

2 days ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time 1,500,000 - 4,500,000 per year

Department & Function:
NOMC

Position:
Manager Network Performance & Complaints

Location:
Islamabad

Reporting to:
Dy. Director Service Operations & Network Reporting

Last Date to Apply
: 28th September, 2025

Job Purpose:

  • The Manager Network Performance & Complaints is responsible for ensuring high network performance, reliability, and customer satisfaction by monitoring network KPIs/KQIs, handling escalated customer complaints related to network quality, driving root-cause analysis, coordinating corrective actions, and continuously improving service experience and operational processes

Job Responsibilities:

  • To lead the team in monitoring network KPIs/KQIs (voice, data, latency, throughput) using OSS/EMS, SmartCare, and CEM platforms.
  • Monitor both real‑time and periodic KPIs/KQIs to detect performance degradation; ensure targets are met.
  • Establish thresholds and alerts; ensure alerts are routed/handled properly.
  • Correlate customer complaints with network alarms, KPIs/KQIs degradations, outages; drive Root‑Cause Analysis (RCA).
  • Coordinate with domain owners (RAN, Core, Transport/IP) and vendors to ensure corrective/preventive actions.
  • Manage escalated customer complaints related to network issues (voice quality, drop calls, latency, data throughput etc.).
  • Be the escalation point for customer complaints related to network.
  • Investigate complaints: correlate with network KPIs, alarms, outage reports, performing Root Cause Analysis (RCA).
  • Coordinate with relevant internal teams (RAN, Core, Transport, OSS, Customer Experience) to resolve issues.
  • Ensure team adherence to SLA timelines for complaint closure, RCA submission, and preventive action implementation.
  • Serve as escalation point between Customer Experience and Technology domains.
  • Define, monitor, review network performance metrics and thresholds; generate dashboards and reports.
  • Build team capabilities through mentoring, skill development, and instilling a culture of proactive monitoring and operational excellence.
  • Continuously improve operational processes: SOPs/MOPs, escalation mechanisms

Education:

  • Minimum of Bachelors degree preferably in Electrical / Telecom Engineering with relevant or similar nature of experience

Experience:

  • Minimum Experience: 4 yrs. or Above

  • Manager Networks

    6 days ago

    Islamabad, Islamabad, Pakistan CyMax Technologies Full time 900,000 - 1,200,000 per year

    About Us:CyMax is an IT and Cyber Security solutions company committed to providing businesses with innovative and reliable technology services. Our team of experts specializes in navigating the complexities of the IT/ICT and Cyber Security domains, offering tailored solutions that safeguard digital assets and drive organizational success. With a focus on...

  • Optimize Network Performance as Transport Expert

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeTransport Full time 2,000,000 - 2,500,000

    Transport Performance Analytics ExpertWe are seeking an expert in transport performance analytics to drive day-to-day operations, optimize our telecom transport backbone, and ensure top-notch service quality.The role involves monitoring end-to-end network performance across multiple domains, identifying potential risks, degradations, or bottlenecks, and...

  • Assistant Manager Networks

    2 weeks ago

    Islamabad, Islamabad, Pakistan Menzies Aviation Full time

    Bachelor's degree in Computer Science, Information Technology, or a related fieldJob Description:Ground Handling is a key player in the global aviation industry, dedicated to providing time-critical logistics services across 8 airports in Pakistan. We pride ourselves on a culture of safety, agility, and dedication, where our people are our greatest asset. We...

  • Network Operations Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan GovCIO Full time

    OverviewGovCIO is currently hiring for a Network Operations Manager. This position will be located in Islamabad, Pakistan and will be an onsite position.ResponsibilitiesProvide network operations. The contractor shall:Use AFCENT provided standard network devices for routing and switching;Operate, maintain and sustain IP based routers, switches and standard...

  • Deputy Manager Networks

    3 weeks ago

    Islamabad, Islamabad, Pakistan Menzies Aviation Full time

    Deputy Manager Networks & Information SecurityBachelor's degree in Computer Science, Information Technology, or related field; relevant certifications are a plus.Menzies Aviation is a leading player in the Defense & Space industry, dedicated to providing critical logistics services at 8 airports across Pakistan. Our values—People, Passion, Pride—shape...

  • Network Engineer

    1 week ago

    Islamabad, Islamabad, Pakistan Pixako Technologies (Pvt.) Ltd Full time 900,000 - 1,200,000 per year

    Responsibilities:Design and Develop Network with VLANs.Implement and Maintain Domian Controller and Active Directory.Design and Develop Network Policies.Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).Maintaining IT operations such as applications, email systems, hardware,...

  • Network Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan c2o Full time 125,000 - 150,000 per year

    JOB OVERVIEW:Job Type: Full-time, Contract, Office BasedLocation: Soan Gardens, IslamabadPay: PKR 125,000-PKR 150,000Contract length: 11 monthsc2o is currently on the lookout for a suitable candidate for the position of "Network Manager".JOB RESPONSIBILITIES:Expert in to play with IP's, DNS, SMTP, Gateways, NAT, Ports, etc.Strong grip on VPN, IP Phones,...

  • Insurance Network Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeDistribution Full time 20,000,000 - 25,000,000

    Job OverviewThis role oversees the development and expansion of our insurance distribution network across multiple channels. Ensuring seamless, trusted, and accessible insurance experiences for customers is key to success.Main Responsibilities:Leverage data insights to drive channel strategy and product positioning.Analyze market trends, customer needs, and...

  • Networking Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Exordium Networks Full time

    Job Description:Key Responsibilities:Design, implement, and maintain networking solutions.Monitor network performance and troubleshoot issues.Collaborate with cross-functional teams to enhance network architecture.Ensure network security and integrity.Provide technical support and guidance to junior engineers.Configure and troubleshoot Fortigate, Cisco,...

  • Senior Network Administrator

    3 weeks ago

    Islamabad, Islamabad, Pakistan Oxbridge Digital Full time

    OverviewWe are seeking a highly skilled and experienced Senior Network Administrator to oversee and maintain the Data Center network infrastructure. The successful candidate will be responsible for the management, configuration, and optimization of network devices, ensuring seamless operation of HIMS, SAP, and other critical services. The role also involves...