Manager Network Performance

2 days ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time 1,500,000 - 4,500,000 per year

Department & Function:
NOMC

Position:
Manager Network Performance & Complaints

Location:
Islamabad

Reporting to:
Dy. Director Service Operations & Network Reporting

Last Date to Apply
: 28th September, 2025

Job Purpose:

  • The Manager Network Performance & Complaints is responsible for ensuring high network performance, reliability, and customer satisfaction by monitoring network KPIs/KQIs, handling escalated customer complaints related to network quality, driving root-cause analysis, coordinating corrective actions, and continuously improving service experience and operational processes

Job Responsibilities:

  • To lead the team in monitoring network KPIs/KQIs (voice, data, latency, throughput) using OSS/EMS, SmartCare, and CEM platforms.
  • Monitor both real‑time and periodic KPIs/KQIs to detect performance degradation; ensure targets are met.
  • Establish thresholds and alerts; ensure alerts are routed/handled properly.
  • Correlate customer complaints with network alarms, KPIs/KQIs degradations, outages; drive Root‑Cause Analysis (RCA).
  • Coordinate with domain owners (RAN, Core, Transport/IP) and vendors to ensure corrective/preventive actions.
  • Manage escalated customer complaints related to network issues (voice quality, drop calls, latency, data throughput etc.).
  • Be the escalation point for customer complaints related to network.
  • Investigate complaints: correlate with network KPIs, alarms, outage reports, performing Root Cause Analysis (RCA).
  • Coordinate with relevant internal teams (RAN, Core, Transport, OSS, Customer Experience) to resolve issues.
  • Ensure team adherence to SLA timelines for complaint closure, RCA submission, and preventive action implementation.
  • Serve as escalation point between Customer Experience and Technology domains.
  • Define, monitor, review network performance metrics and thresholds; generate dashboards and reports.
  • Build team capabilities through mentoring, skill development, and instilling a culture of proactive monitoring and operational excellence.
  • Continuously improve operational processes: SOPs/MOPs, escalation mechanisms

Education:

  • Minimum of Bachelors degree preferably in Electrical / Telecom Engineering with relevant or similar nature of experience

Experience:

  • Minimum Experience: 4 yrs. or Above

  • Manager Networks

    7 days ago

    Islamabad, Islamabad, Pakistan CyMax Technologies Full time 900,000 - 1,200,000 per year

    About Us:CyMax is an IT and Cyber Security solutions company committed to providing businesses with innovative and reliable technology services. Our team of experts specializes in navigating the complexities of the IT/ICT and Cyber Security domains, offering tailored solutions that safeguard digital assets and drive organizational success. With a focus on...

  • Certified NETWORK

    4 days ago

    Islamabad, Islamabad, Pakistan C8 Trade Auto Full time 1,800,000 - 3,600,000 per year

    Key Tasks:The core responsibilities are: Determining needs and coordinating the development and maintenance of network infrastructures with the IT team. Install, configure, integrate, upgrade, and maintain network hardware, software and devices, including servers, switches, routers, firewalls, cameras and wireless devices, cabling and other wiring equipment....

  • Network Engineer

    4 days ago

    Islamabad, Islamabad, Pakistan Meddela Full time 900,000 - 1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Network Engineer located in Islamabad. The Network Engineer will be responsible for designing, implementing, and maintaining network solutions. They will conduct regular network performance monitoring and troubleshooting, ensuring high availability and...

  • Network Engineer

    1 week ago

    Islamabad, Islamabad, Pakistan Pixako Technologies (Pvt.) Ltd Full time 900,000 - 1,200,000 per year

    Responsibilities:Design and Develop Network with VLANs.Implement and Maintain Domian Controller and Active Directory.Design and Develop Network Policies.Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).Maintaining IT operations such as applications, email systems, hardware,...

  • Intern Networking

    5 days ago

    Islamabad, Islamabad, Pakistan Cavalier Group of Companies Full time 600,000 - 1,200,000 per year

    Installation, configuration, and maintenance of network hardware, including routers, switches, firewalls, and wireless access points.Monitor network performance and availability, identifying and resolving issues such as latency, packet loss, and downtime.Assist in the design and implementation of new network solutions and improvements.Troubleshoot network...

  • Network Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan c2o Full time 125,000 - 150,000 per year

    JOB OVERVIEW:Job Type: Full-time, Contract, Office BasedLocation: Soan Gardens, IslamabadPay: PKR 125,000-PKR 150,000Contract length: 11 monthsc2o is currently on the lookout for a suitable candidate for the position of "Network Manager".JOB RESPONSIBILITIES:Expert in to play with IP's, DNS, SMTP, Gateways, NAT, Ports, etc.Strong grip on VPN, IP Phones,...

  • Network Analyst

    2 days ago

    Islamabad, Islamabad, Pakistan Mari Energies Limited Full time 900,000 - 1,200,000 per year

    About the Company– MariEnergies is one of Pakistan's largest E&P companies, operating the country's second-largest gas reservoir at the Mari Field in District Ghotki, Sindh. The company's shares are quoted on all the stock exchanges in Pakistan. MariEnergies is primarily engaged in the exploration, development, and production of hydrocarbon resources...

  • Junior Network Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan VERTECHS-MBS Full time 300,000 - 600,000 per year

    Job Title: Junior Network EngineerLocation: IslamabadJob Type: Full-TimeExperience Level: Entry-Level (0–2 Years)Salary Range: KShift Timing: Monday to Friday, 6:00 PM - 03:00 AMApplication Email: -Job Summary:We are seeking a Junior Network Engineer to support and maintain our company's network infrastructure. The ideal candidate will have foundational...

  • MIS & Network Engineer

    2 days ago

    Islamabad, Islamabad, Pakistan Teresol Pvt. Ltd. Full time 1,200,000 - 3,600,000 per year

    We're Hiring: MIS & Network EngineerLocation:Islamabad, PakistanCompany:TeReSol Pvt. Ltd.Employment Type:Full-timeExperience Required:5+ YearsTeReSol Pvt. Ltd. is looking for a skilled and experiencedMIS & Network Engineerto join our dynamic technical team. The ideal candidate should have a strong background in networking, IT support, and system management,...

  • System & Network Engineer

    4 days ago

    Islamabad, Islamabad, Pakistan Prime System Solutions Full time 900,000 - 1,200,000 per year

    The System and Network Administrator is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator...