call and chat agent

1 week ago

Karachi, Sindh, Pakistan Max&Shawn Full time 300,000 - 600,000 per year

Company:

Globo Tech Solutions

Location:

Block A, North Nazimabad, Karachi

Shift / Timing:

Night Shift — 9:00 PM to 6:00 AM

Salary & Benefits:

  • Basic Salary: PKR 25,000 / month
  • Performance / Incentive-based bonuses
  • Paid leaves & other company benefits
  • Training provided to successful candidates

Job Purpose:

To provide high-quality customer support via phone calls and chat, representing Globo Tech professionally; resolving customer issues, inquiries, and maintaining high standards of communication and service.

Key Responsibilities:

  • Handle incoming and outgoing calls & live chats with customers
  • Respond to customer enquiries about products/services accurately and politely
  • Resolve complaints or escalate difficult issues as needed
  • Keep records of calls/chats properly (using CRM or relevant software)
  • Follow company guidelines, scripts, and quality standards
  • Maintain professionalism, clarity, and politeness in all conversations

Requirements / Candidate Profile:

  • Must have strong English skills in speaking, writing, and comprehension — clear pronunciation, good grammar e.g. you studied at a very good / out-class English university or equivalent standard
  • Excellent communication & interpersonal skills
  • Passionate, responsible, reliable, with a strong work ethic
  • Basic computer literacy (typing speed, navigating software)
  • Good listening skills, patience, customer-oriented mindset
  • Minimum education: Intermediate / A-Levels (or equivalent)
  • Experience: Freshers welcome but any experience in call/chat support is a plus

What We Offer:

  • Fixed night shift (9 PM - 6 AM)
  • Friendly and supportive environment
  • Clear metrics for performance and chance to grow
  • Opportunity for learning and skill development

Job Types: Full-time, Fresher

Pay: Rs25, Rs50,000.00 per month

Work Location: In person

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