Hotel Operations Coordinator

6 days ago

Lahore, Punjab, Pakistan Kodex Technologies Full time 300,000 - 600,000 per year

Position Summary

This role is designed to support centralized administrative operations across multiple hotel properties. The analyst will ensure consistency, accuracy, and timely execution of tasks that directly impact guest experience and operational efficiency.

Key Responsibilities & Execution Expectations

Review Management

Monitor reviews across platforms (Google, Expedia, TripAdvisor, etc.) daily.

Compile weekly sentiment analysis reports.

Escalate negative reviews to property teams within 24 hours.

Maintenance & Tickets

Track daily maintenance ticket summaries.

Follow up on unresolved issues within 48–72 hours.

Stats & Tracking

Maintain daily housekeeping sheets and weekly purchase logs.

Track monthly utility bills and compile bi-weekly performance reports.

Email & Communication

Respond to sales inquiries and manage group bookings.

Coordinate vendor communications and monitor brand emails.

Draft escalation emails when needed.

Reconciliation & Finance

Reconcile OTA bookings weekly.

Monitor chargebacks and compile daily revenue reports.

Assist with monthly P&L summaries and invoice verification.

Group Management

Verify rooming lists and track contracts.

Maintain group communication logs.

Pool Monitoring

Log daily pool flow and chemical levels.

Track permits and inspection schedules.

Messaging & Shift Logs

Compile daily shift summaries and maintain incident logs.

Reservation Reporting

Generate daily reservation reports.

Analyze cancellations, no-shows, and overbooking risks.

Compliance & Documentation

Maintain franchise compliance checklists and audit prep materials.

Staff Oversight

Manage task trackers and weekly performance summaries.

Track training completion and SOP updates.

Ideal Candidate Profile

Experience & Skills

2+ years in hotel operations, administration, or hospitality analytics.

Strong proficiency in Excel, Google Sheets, and property management systems.

Excellent communication and organizational skills.

Ability to manage multiple properties and tasks simultaneously.

  • Experience with franchise compliance and OTA reconciliation is a plus.

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