Hotel Operations Coordinator
2 weeks ago
Position Summary
This role is designed to support centralized administrative operations across multiple hotel properties. The analyst will ensure consistency, accuracy, and timely execution of tasks that directly impact guest experience and operational efficiency.
Key Responsibilities & Execution Expectations
Review Management
Monitor reviews across platforms (Google, Expedia, TripAdvisor, etc.) daily.
Compile weekly sentiment analysis reports.
Escalate negative reviews to property teams within 24 hours.
Maintenance & Tickets
Track daily maintenance ticket summaries.
Follow up on unresolved issues within 48–72 hours.
Stats & Tracking
Maintain daily housekeeping sheets and weekly purchase logs.
Track monthly utility bills and compile bi-weekly performance reports.
Email & Communication
Respond to sales inquiries and manage group bookings.
Coordinate vendor communications and monitor brand emails.
Draft escalation emails when needed.
Reconciliation & Finance
Reconcile OTA bookings weekly.
Monitor chargebacks and compile daily revenue reports.
Assist with monthly P&L summaries and invoice verification.
Group Management
Verify rooming lists and track contracts.
Maintain group communication logs.
Pool Monitoring
Log daily pool flow and chemical levels.
Track permits and inspection schedules.
Messaging & Shift Logs
Compile daily shift summaries and maintain incident logs.
Reservation Reporting
Generate daily reservation reports.
Analyze cancellations, no-shows, and overbooking risks.
Compliance & Documentation
Maintain franchise compliance checklists and audit prep materials.
Staff Oversight
Manage task trackers and weekly performance summaries.
Track training completion and SOP updates.
Ideal Candidate Profile
Experience & Skills
2+ years in hotel operations, administration, or hospitality analytics.
Strong proficiency in Excel, Google Sheets, and property management systems.
Excellent communication and organizational skills.
Ability to manage multiple properties and tasks simultaneously.
- Experience with franchise compliance and OTA reconciliation is a plus.
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