Customer Services Specialist

2 weeks ago

Karachi Gpo, Pakistan Jorofy Private Limited Full time 450,000 - 600,000 per year

We are looking for a dedicated and professional Customer Services Executive to join our team. As a Customer Services Executive, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities:

  • Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.
  • Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.
  • Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.
  • Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.
  • Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.
  • Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.
  • Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.
  • Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.
  • Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.

Qualifications:

  • Education: High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
  • Experience: Minimum of 1-2 years of experience in customer service or a related role.
  • Skills:
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-focused mindset.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.

Location Shahr-e-faisal Karachi, Pakistan

Job type

Full Time (Onsite) Rotational

Apply at

Job Type: Full-time

Pay: Rs45, Rs50,000.00 per month

Job Type: Full-time

Pay: Rs45, Rs50,000.00 per month

Ability to commute/relocate:

  • Karachi Gpo: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Work Location: In person

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