Customer Support Intern

4 days ago

Lahore, Punjab, Pakistan Tek Headquarters Full time 150,000 - 250,000 per year

About Us

TekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. With over 12 years of expertise, we empower global businesses across USA, Europe, Asia, Australia, and the UAE through innovative digital solutions in AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications.

We are building a dynamic support team, and this internship offers fresh graduates and early-career professionals an excellent opportunity to gain exposure to client support in the tech industry.

Role Overview

As a Customer Support Intern, you will be the first point of contact for customers, assisting them with basic queries, onboarding, and troubleshooting. This internship is designed to provide hands-on training in customer support, enterprise tools, and communication, helping you kick-start your career in a global technology environment.

Key Responsibilities

  • Provide timely and professional support to customers via chat, email, and phone.
  • Assist with onboarding and setup for TekHQS solutions.
  • Help document common issues, customer feedback, and solutions.
  • Escalate complex queries to senior support or product/engineering teams.
  • Maintain a positive and empathetic customer-first approach.

Requirements

  • Fresh graduate (BBA, BSCS, MBA, or related field) or up to 6 months of experience in customer service/support.
  • Strong English communication skills (verbal and written).
  • Tech-savvy, eager to learn, and proactive with a problem-solving mindset.
  • Comfortable using digital tools, CRM systems, and support platforms (training provided).
  • Passion for customer engagement and continuous learning.

Job Details:

  • Job Type: Full-time, On-site
  • Timing 11 AM to 8 PM
  • Location: DHA Phase 6, Lahore, Pakistan

Job Types: Full-time, Internship

Work Location: In person

Job Type: Internship

Work Location: In person

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