Shopify Customer Support

5 days ago

Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

Shopify Customer Support
(E-commerce) — EST Shift — Gulberg

Location:
Gulberg (on-site)

Shift Time Zone:
EST

Open Positions:
10

Compensation:
Competitive salary

About the Role

We are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help improve customer satisfaction and retention.Key Responsibilities

  • Respond to customer inquiries via chat and email with accuracy and empathy
  • Troubleshoot order, billing, and product issues using internal tools and SOPs
  • Maintain response time, quality, and CSAT targets (KPIs)
  • Document interactions, escalate issues appropriately, and suggest process improvements

Requirements

  • Fluent English (spoken and written) with minimal to no errors; this is a graded quality criterion
  • Background in Customer Service is a must and in e-commerce (Shopify) is a must
  • Availability for
    five paid training days per week
  • Reliability, attention to detail, and a problem-solving mindset
  • Comfortable working on an
    EST
    schedule

Training, Quality, and KPIs

  • New hires complete a paid training program (5 days per week)
  • You must meet defined quality standards and KPIs
    within 30 days of training
    ; failure to do so may result in backfilling the role
  • End-of-training assessment:
  • If you do not pass, you will receive
    3 additional days of training
    and a
    re-test
  • Failure of the second test means you will not be hired

How to Apply

Send your resume to

with the subject line:

Application —
Shopify Customer Support
(EST) — [Your Name]

Optional: include a short paragraph (4–5 sentences) describing a time you turned an unhappy customer into a satisfied one.

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