Sr Director Customer Solutions and Operations

Title: Senior Director, Customer Solutions and Operations      Work Location: Islamic Republic of Pakistan Division & Department: POM / PMOPosition Reports to: General Manager, Pakistan Tax StampCOMPANY VALUESAll Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.Always with integrity.......Authentixians value:Teaming and collaborationAdvancing science and technology - for a better worldDedicating ourselves to our clients' successCompeting and winning in the marketplaceJOB SUMMARY The role of Director, Customer solutions and operations, Pakistan Tax Stamp, is a key leadership position within the Pakistan Tax Stamp program and will serve on the Senior Leadership team reporting into the General Manager. This high visibility program will be characterized by frequent and often challenging communications with program stakeholders and government officials. Success in this position will require the ability to demonstrate the program value and its success in increasing federal tax revenue and decreasing illicit trade. SUMMARY OF ESSENTIAL JOB FUNCTIONSThe essential functions listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job.   Additional functions and duties may be assumed or assigned from time-to-time.  Planning and ControlCost forecasting of operations – update monthly delivery cost forecast based on current outlook and share with FinanceDemand and order planning – update weekly demand forecasts for Operations for tax stamps, consumable materials and necessary equipmentConduct other resource planning including headcount as necessary for operationsDefine and schedule team building (Internal as well as including FBR and separately with consortium partners) activities as appropriateProvide pre-sales and Sales, support to the Rev Ops organizationIdentification of the new TTS industries or offerings for the current industriesGate 4 review preparation in coordination with the Rev Ops TeamAssist with proposal, schedule and cost model generationCost ManagementInterface with finance to maintain accurate budget reports and forecasts on a weekly basis for operationsUpdate PO tracker and maintain accurate cash flow forecasts on a weekly basisIdentify main cost contributors (e.g. Pareto analysis) and put action plans in place to control or reduce cost of operations – review monthlyChange Management – where there is a change in solution/new solutionDevelop and follow a change management process to document change requests when changes are identified that impact schedule, cost or scope on the projectRegularly submit project change requests for client approval.  Once approved, update project plan to reflect approved changes.Risk Management – regularly identify known operations related risks, update on a risk register and develop mitigation plan to monitor, resolve, eliminate or accept these risksContract and subcontract managementPerform contract management and administration of new contractsWork closely with the internal legal team for new contracts/amendmentsOn at least a semi-annual basis, review contract deliverables for operations with partnering agreements between consortium membersCommunication ManagementCommunicate project progress on operations, timelines, status, schedules, risks, issues, and resolutions to key stakeholders and management via verbal and written status reports.Currently communicated monthly to Authentix executive management – notable exceptions should be reported immediately.Establish a regular operations reporting cadence and report format that works for the FBRDefine and execute appropriate industry outreach and education prior to implementation, during implementation, and into productionFacilitate meetings with the cross-functional project team to accomplish defined operational project goals and objectivesDevelop metrics and key performance indicators for DM and GMDevelop program specific documentation and procedures for operationsKNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.ESSENTIALB. Sc/BE Engineering> 20 years' operations leadership experience managing technology solutions in complex environments including close collaboration with program partners and stakeholdersManagement and leadership of direct reportsDemonstrated decision-making skillsExperience communicating with government officials and national level organizations and leaders, as well as networking with industry leadersRelevant operations management experienceAble to build and maintain, effective client relationshipsExcellent written, verbal communication and presentation skillsProficient with MS OfficeDESIREABLEMBA in Business will be an additional advantageAbility to prioritize a diverse and heavy workload and meet stringent deadlines.Analytical, numerical data evaluation experienceFamiliarity with track and trace systems will be an added advantage and preferredDetail-oriented and organized with strong initiative and sense of ownership with all aspects of the jobUnderstanding of the supply chains we are supportingSPECIAL REQUIREMENTS Due to the work requirements of this position, it is not a normal Monday to Friday, 9 to 5 job:There may be some occasions when work will be required in the evenings and or at weekends. There may be a requirement to travel some weekends or evenings.There is an estimate of up to 30% in country travelling required for this role and candidates should have no barriers or impediments to travel by air, road, rail or sea.Fluency in English and UrduNOTIFICATIONThis Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills.   This Job Description does not constitute an offer of employment.  The employment relationship between the Company and its employees is "At-Will" and based on mutual consent.