Jr. Quality Assurance Executive

4 days ago


Karachi, Sindh, Pakistan Systems Limited Full time 400,000 - 600,000 per year

Key Responsibilities:

  • Monitor live and recorded calls to assess quality and accuracy.
  • Evaluate agent performance based on QA standards and scorecards.
  • Provide feedback and coaching sessions to agents.
  • Identify patterns in service issues and recommend training solutions.
  • Maintain QA documentation and prepare regular performance reports.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • 1–2 years of experience in a Call Center QA role.
  • Strong attention to detail and communication skills.
  • Familiarity with CRM and call monitoring tools.


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