Principal Platform Consultant

Company Overview
10Pearls is an award-winning end-to-end digital innovation company that helps businesses imagine and build the future. We are proud to announce that 10Pearls was named as winner of the Best Tech Work Culture Timmy Award in Washington DC by Tech in Motion, recognized on the Inc. 5000 Fastest-Growing Companies List, and was ranked the #1 Most Diverse Midsize Company in Greater Washington. We partner with businesses to help them transform, scale, and accelerate by adopting digital and exponential technologies. Our work has ranged from creating highly usable, secure digital experiences, mobile and software products, to helping businesses modernize through cloud adoption and development and the digitalization of their business processes. Our clientele is highly diverse, including Global 1000 enterprises, mid-market businesses, and even high-growth start-ups. But those are just the facts. What makes us unique is that we have true heart and soul. We have a strong focus on a double bottom line and actively support and engage with the communities where we live and work to make the world a better place. In a nutshell, we believe in doing well, while doing good and know how to balance the two.

Role
10Pearls is seeking a Principal Salesforce Consultant with deep expertise in Apex, Lightning Web Components (LWC), Experience Cloud, and enterprise-level integrations. In this role, you will architect and deliver scalable Salesforce solutions across Sales, Service, and Experience Clouds, ensuring performance, security, and maintainability. You'll serve as a trusted advisor to clients, lead platform transformation initiatives, and provide strategic consulting to shape long-term Salesforce roadmaps. Alongside guiding technical teams, you will mentor developers and admins, drive best practices, and contribute to building high-performing, innovative digital experiences.

Responsibilities

• Advanced knowledge of configuration/customization of the platform.
• Ability to propose and devise solutions with little to no code.
• Assisting the Architect and coordinating technical aspect of software development activities including design, architecture, development and implementation of applications.
• Identify and implement opportunities for development process improvement like evaluating and adopting new technologies and platforms, best practices and patterns, creating reusable components & frameworks, etc.
• Provide strategic platform consulting, shaping long-term infrastructure plans that align with clients' business objectives.
• Act as focal point of contact for technical issues for specific work streams across multiple projects.
• Ensure project delivery on time along with adherence to code and quality standards.
• Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Knowledge of platform marketplace products, their development lifecycle and best practices.
• Lead platform transformation initiatives, ensuring scalability and security for enterprise clients.
• Act as a trusted advisor to executives, influencing infrastructure strategies at a strategic level.
• Awareness of all available editions of the platform and their pricing model.
• Leverage AI features of the platform to improve productivity of developers and users.
• Awareness on various backup strategies to mitigate risk.
• Leverage version control and CI/CD features to ensure smooth deployments.
• Ensure code quality/compliance with Static Code Analyzers (such as Apex PMD, ESLint etc.)

Requirements

• 9+ years of Salesforce experience with strong development skills in Apex (triggers, batch, async processing, platform events).
• Advanced experience with Lightning Web Components (LWC), including reusable frameworks and performance optimization.
• Proficiency in Visualforce for legacy support and modernization.
• Ability to maintain, refactor, and extend Aura Components.
• Expertise in custom theme development for Experience Cloud.
• Strong knowledge of Aura theme and LWR theme(plus) for modern, scalable sites.
• Advanced branding capabilities using Lightning Design System (SLDS).
• Proven experience designing customer/partner portals with advanced personalization.
• Skilled in building scalable digital experiences using Aura, LWC, and custom themes.
• Ability to integrate external content and identity management solutions.
• Proficiency in Omni-Channel setup and routing strategies. (Nice to have)
• Hands-on experience with AI Chatbots, Einstein Bots, and integration solutions. (Nice to have)
• Knowledge of case classification, predictive intelligence, and workflow automation.
• Strong expertise in REST API, SOAP, and Web Services development.
• Experience with middleware integration tools (e.g., MuleSoft, Dell Boomi).
• Skilled in event-driven integrations using Platform Events and Change Data Capture.
• Proficiency in secure authentication with OAuth2, SSO, and Identity Provider configurations.
• Experience with Copado/Salesforce DevOps/Gearset deployment management (pipelines, version control, CI/CD best practices).
• Strong understanding of Git-based branching strategies for Salesforce delivery.
• Hands-on with test automation integration (e.g., Apex tests).
• Expertise in environment strategy including sandboxes, scratch orgs, and managed/unmanaged/unlocked packages.
• Proven ability to design solutions across Sales Cloud, Service Cloud, and Experience Cloud.
• Strong background in scalable and high-performance data model design.
• Governance expertise in coding standards, security reviews, and best practices.
• Experience in leading discovery sessions, workshops, and creating technical roadmaps for enterprise clients.
• Demonstrated ability to mentor developers, admins, and functional consultants.
• Experience with Omni-Channel AI Chat (Einstein, GPT integrations). (Nice to have)
• Knowledge of Agentforce, Digital Engagement, and Service Cloud Voice.
• Advanced knowledge of Salesforce Flows and Lightning App Builder with all best practices.
• Expertise in understanding of Salesforce Governor Limits and best practices to overcome them.
• Effective use of platform-specific debugging tools (e.g. Apex Replay Debugger).
• Expertise in data extraction (SOQL, APIs), transformation (cleansing, deduplication), and loading (Data Loader, Workbench).
• Good grip on Connected Apps, GraphQL API, Pub/Sub API and Metadata API development or implementation.
• Experience in any Salesforce Industries e.g. Health, Nonprofit, Financial etc. (Nice to have)

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